Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with supporters to grow legacy pledges and deliver impactful events.
- Company: Join the Northwest Air Ambulance Charity, making a life-saving difference.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team that changes lives through legacy giving.
- Qualifications: GCSEs in English and Maths, experience in customer service and event management.
- Other info: Flexible role with a passion for charity and community impact.
The predicted salary is between 27899 - 27899 £ per year.
Join a life saving crew. The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
Overall purpose of the role: To nurture and develop relationships with supporters to grow and maintain the base of legacy pledgers, intenders, and enquirers and contribute towards the ambitious legacy strategy. The role will deliver a programme of in-person and virtual gifts in Wills events. The role will also work with the Legacy Giving Manager on an internal engagement programme to ensure staff and volunteers are aware of legacy giving and confident in talking to potential supporters about it.
Main Responsibilities:
- Ensure a high-quality first point of contact experience for all supporter legacy enquiries.
- Steward legacy pledgers, considerers and enquirers following our defined legacy communication plan.
- Plan, deliver and follow up a series of gifts in Wills events at locations across the North West and virtually to develop new legacy enquiries and pledges.
- Build relationships with staff and volunteers to ensure they understand the importance of legacy giving to the charity and to equip and motivate them to promote legacies with confidence including regular shop and base visits across the North West.
- Work with the Legacy Giving Manager to develop and implement an internal engagement programme for staff and volunteers to increase understanding of gifts in Wills.
- Proactively seek relevant case studies to include in a range of communications to inspire more people to support NWAA through a gift in their Will.
- Work with wider Legacy and Individual Giving Teams, including regular contribution to team meetings and planning processes and identifying opportunities for cross-selling, and collaboration.
- Keep accurate and up-to-date records on charity CRM to ensure efficient legacy processes, compliance, and reporting.
PERSON SPECIFICATION
Qualifications: GCSEs: including minimum of Grade C in English and Maths or equivalent.
Experience:
- Experience of delivering supporter stewardship journeys and/or proven experience of delivering outstanding customer service.
- Experience in successfully delivering projects to agreed time frames and budgets.
- Experience of working with CRM systems.
- Experience of legacy fundraising.
- Experience of event management.
- Experience of donor stewardship.
Skills:
- Excellent relationship management skills.
- Excellent written and verbal communication skills, including a confident telephone manner.
- Excellent attention to detail.
- Good organisational and planning skills with the ability to juggle multiple projects to meet deadlines.
- Strong interpersonal skills.
- Good practical knowledge of Microsoft Office (Proficient in MS Word, PowerPoint, Excel and Outlook).
- Knowledge of fundraising databases.
Personal Attributes / Abilities:
- Trustworthy.
- Flexible.
- Confident and committed to continued learning and development.
Other: A passion for the cause. Willingness to work across the NW Region as well as working remotely.
Legacy Engagement Coordinator employer: North West Air Ambulance Charity
Contact Detail:
North West Air Ambulance Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legacy Engagement Coordinator
✨Tip Number 1
Get to know the charity inside out! Research the Northwest Air Ambulance Charity's mission, values, and recent projects. This will help you connect with the team and show your genuine passion for their cause during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Legacy Engagement Coordinator role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of nurturing relationships and delivering events. Practise your answers so you can showcase your skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the life-saving crew at NWAA. Let’s get you that interview!
We think you need these skills to ace Legacy Engagement Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the cause shine through. We want to see why you care about legacy giving and how it aligns with our mission at NWAA. A personal touch can make all the difference!
Tailor Your CV: Make sure your CV is tailored to the Legacy Engagement Coordinator role. Highlight your experience in supporter stewardship and event management, as these are key to what we’re looking for. We love seeing relevant examples that showcase your skills!
Be Clear and Concise: Keep your written application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly what you bring to the table!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our charity and what we do!
How to prepare for a job interview at North West Air Ambulance Charity
✨Know Your Cause
Before the interview, dive deep into the mission of the Northwest Air Ambulance Charity. Understand their impact and how legacy giving plays a crucial role in their operations. This knowledge will not only impress your interviewers but also show your genuine passion for the cause.
✨Showcase Your Relationship Skills
As a Legacy Engagement Coordinator, building relationships is key. Prepare examples from your past experiences where you successfully nurtured relationships with supporters or clients. Highlight your communication skills and how you’ve effectively managed stakeholder expectations.
✨Be Event-Ready
Since the role involves planning and delivering gifts in Wills events, think about any relevant experience you have in event management. Be ready to discuss how you would approach organising these events, including logistics, engagement strategies, and follow-up processes.
✨Familiarise Yourself with CRM Systems
The job requires keeping accurate records on charity CRM systems. Brush up on your knowledge of CRM tools and be prepared to discuss your experience with them. If you have specific examples of how you've used CRM systems to enhance donor stewardship, make sure to share those!