At a Glance
- Tasks: Assist in delivering top-notch customer service and maximise sales for a life-saving charity.
- Company: Join the Northwest Air Ambulance Charity, making a real difference in people's lives.
- Benefits: Competitive salary, flexible hours, and the chance to work with passionate volunteers.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Be part of a team that saves lives while gaining valuable retail experience.
- Qualifications: Experience with EPOS systems and a passion for excellent service.
The predicted salary is between 14727 - 14727 £ per year.
Join a life saving crew. The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. As a Charity, we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
Overall purpose of the role: To assist the manager to deliver sales/profit targets and exceed customer expectations by giving the highest quality of service and promoting sales.
Main duties and responsibilities:
- Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
- Assist with pricing of items to ensure profit maximization.
- Proactively promote Gift Aid in order to maximise contributions from donations.
- Work alongside volunteers acting as a role model ensuring standards of quality are met.
- Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity Policies and Procedures.
- Provide excellent customer service and donor experience, which attracts new supporters every day.
- Ensure high standards of cleanliness, display and merchandising are met.
- Ensure the Health and Safety of your colleagues and customers.
- Establish quality standards, consumer safety and ensuring continuity.
- Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.
PERSON SPECIFICATION
Experience:
- Previously worked on an EPOS system.
- Experience of working with volunteers.
- Knowledge of Gift Aid procedures.
- Knowledge of Health & Safety.
Skills:
- A good standard of numeracy and literacy.
- IT Literate.
- Cash handling experience.
- Communicate effectively across a multi-site organisation.
- Strong organisational skills.
- Pro-active team member.
Personal Attributes / Abilities:
- Ability to manage time with conflicting priorities.
- Open, adaptable, honest and reliable.
- Flexible approach to meet the demands of the Charity.
- Enthusiastic and motivated to deliver excellent service.
- Ability to be standing/walking during working hours.
- Ability to lift and move heavy items including furniture in our Furniture shops.
Charity Retail Associate: Deliver Excellent Service & Impact employer: North West Air Ambulance Charity
The Northwest Air Ambulance Charity is an exceptional employer, offering a unique opportunity to contribute to life-saving services while working in a supportive and dynamic retail environment. With a strong focus on employee development, we provide comprehensive training and growth opportunities, fostering a culture of teamwork and innovation. Our commitment to making a meaningful impact in the community, combined with a flexible work schedule and a collaborative atmosphere, makes NWAA a rewarding place to build your career.
Contact Details:
North West Air Ambulance Charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Charity Retail Associate: Deliver Excellent Service & Impact
✨Tip Number 1
Get to know the charity! Research the Northwest Air Ambulance Charity and understand their mission. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the shop culture and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight how you can help us exceed customer expectations and maximise contributions.
We think you need these skills to ace Charity Retail Associate: Deliver Excellent Service & Impact
Some tips for your application 🫡
Show Your Passion for the Cause:When writing your application, let your enthusiasm for the charity's mission shine through. We want to see how much you care about making a difference and how you can contribute to our life-saving work.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially with customer service or working with volunteers. We love seeing how your skills align with what we do, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at North West Air Ambulance Charity
✨Know Your Charity
Before the interview, take some time to research the Northwest Air Ambulance Charity. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Customer Service Skills
As a Charity Retail Associate, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to create a positive donor experience and how you can attract new supporters.
✨Familiarise Yourself with Gift Aid
Since promoting Gift Aid is part of the role, brush up on what it entails and why it’s important for charities. Be ready to discuss how you would encourage donations through Gift Aid and any relevant experience you have in this area.
✨Demonstrate Team Spirit
Working alongside volunteers means being a team player. Think of instances where you’ve successfully collaborated with others or taken on a leadership role. Emphasise your adaptability and willingness to support your colleagues, especially in a charity setting.
