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- Tasks: Deliver and collect goods while providing exceptional customer service to our supporters.
- Company: Join the Northwest Air Ambulance Charity, making a life-changing difference.
- Benefits: Competitive salary, 35 hours per week, and the chance to support a vital cause.
- Why this job: Be part of a team that saves lives and makes a real impact in the community.
- Qualifications: Full driving licence, excellent driving skills, and strong organisational abilities.
- Other info: Dynamic role with opportunities to work independently and as part of a team.
The predicted salary is between 20000 - 25000 £ per year.
Join a life saving crew. The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
Overall purpose of the role
To provide support to our Retail Stores, responsible for ensuring timely delivery and collection of goods to and from customers, reviewing orders prior to delivery, loading and unloading vans and providing exceptional customer service to our supporters and donors.
Main duties and responsibilities
- Work to agreed van operation, organise and plan routes with a good knowledge of the North West.
- Ensure regular delivery of donated stock to shop managers including rotated stock.
- Record detailed information on collections and deliveries using collection books.
- Ensure Gift Aid sign up leaflets are attached to every house collection, and donors are encouraged to sign up.
- Post house to house collection sacks to agreed quantity routes when required.
- Collect and deliver furniture donations as required.
- Ensure all donations are processed with management.
- Work well alone using a good initiative and also work as part of a team.
- Plan and prioritise work schedule.
- Take good care of collected/delivered items ensuring they are kept in excellent condition.
- Ensure vehicle maintenance/housekeeping standards are recorded and health and safety checks are completed monthly.
PERSON SPECIFICATION
Physical
- Comfortable with heavy lifting and manual handling.
Experience
- Excellent driving skills.
- Experience of planning and organising routes.
- Experience of working with volunteers.
- Knowledge of Health & Safety within the Retail sector.
Skills
- Basic English and Maths skills.
- Communicate effectively across a multi-site organisation.
- Strong organisational skills.
- Enthusiastic and have the ability to work with a team and the general public.
- Excellent customer service skills.
- IT literate.
Personal Attributes / Abilities
- Must hold a full driving licence.
- Ability to manage time with conflicting priorities.
- Open, adaptable, honest and reliable.
Retail Collection and Delivery Driver - Blackburn employer: North West Air Ambulance Charity
Contact Detail:
North West Air Ambulance Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Collection and Delivery Driver - Blackburn
✨Tip Number 1
Get to know the company! Research the Northwest Air Ambulance Charity and understand their mission. When you show genuine interest in their work during interviews, it’ll set you apart from other candidates.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local charity events. Building relationships can give us insights into the role and might even lead to a referral!
✨Tip Number 3
Prepare for the practical side of things. Since this role involves driving and handling goods, be ready to discuss your experience with route planning and customer service. We want to see how you handle real-life scenarios!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Retail Collection and Delivery Driver - Blackburn
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's lives, especially in a charity setting like ours.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on your driving skills, customer service background, and any experience with planning routes. We love seeing how your past roles align with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when applicants can communicate effectively, just like we do with our supporters and donors.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North West Air Ambulance Charity
✨Know Your Routes
Familiarise yourself with the North West area, especially Blackburn. Being able to discuss your knowledge of local routes and how you would plan efficient delivery schedules will impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight any experiences where you’ve gone above and beyond for customers or donors, as this is crucial for the role.
✨Demonstrate Teamwork and Initiative
Think of instances where you’ve successfully worked as part of a team or taken the initiative on your own. The interviewers will want to see that you can balance working independently while also being a supportive team member.
✨Health & Safety Knowledge
Brush up on basic health and safety regulations relevant to the retail sector. Be ready to discuss how you would ensure compliance during collections and deliveries, as this shows your commitment to safety and professionalism.