At a Glance
- Tasks: Provide excellent customer service at the front counter and handle enquiries.
- Company: Join a supportive police force dedicated to community safety.
- Benefits: Full-time hours, competitive pay, and opportunities for career development.
- Other info: Flexible shifts and a dynamic work environment await you!
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: NVQ level 3 in Business Administration or equivalent experience required.
The predicted salary is between 24873 - 30401 £ per year.
Role Purpose
To maintain an effective Reception Service and Enquiry Counter at relevant Police Station(s). To deal with general enquiries from the public, made personally by telephone or email. To maintain secure control of entry to and exit from the building.
You will be required to demonstrate in your application the minimum requirement for the role:
- NVQ level 3 or equivalent qualification in Business Administration/Customer Care and/or an equivalent amount of proven experience of dealing with members of the public/other agencies that incorporates communication via the telephone and face to face.
- The use of information technology to an intermediate level that includes inputting/typing skills and working knowledge of Microsoft Office applications.
- Clerical/administrative experience to include the recording and cross-referencing of information and thereafter following Force Procedures.
- The applicant must hold a Current Driving Licence and must be able to travel force wide as this post is peripatetic.
Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.
Example Shift Pattern:
- Mon 1200-2000 (7:15)
- Tue 0900-1900 (9:15)
- Wed Rest Day
- Thu Rest Day
- Fri 1100-2000 (8:15)
- Sat 0900-1800 (8:15)
- Sun 0900-1900 (9:00)
- Mon 0800-1700 (8:15)
- Tue Rest Day
- Wed 0900-1800 (8:15)
- Thu 0900-1800 (8:15)
- Fri 0800-1600 (7:15)
- Sat Rest Day
- Sun Rest Day
Competency and Value Framework (CVF) level? 1
We embrace diversity and welcome applications from everyone.
Front Counter Assistant (Mold) employer: North Wales Police
North Wales Police is an excellent employer, offering a supportive work culture that values diversity and equal opportunities. Employees in the Joint Firearms Unit benefit from professional growth through training and development initiatives, while contributing to the safety and security of the community in the vibrant location of Bridgend.
