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- Tasks: Provide a welcoming reception service and handle public enquiries at the police station.
- Company: Join North Wales Police and be part of a vital community service.
- Benefits: Competitive salary, shift allowances, and a supportive work environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: NVQ level 3 in Business Administration/Customer Care or equivalent experience required.
- Other info: Part-time role with opportunities for personal growth and development.
The predicted salary is between 30332 - 32611 £ per year.
We have an exciting new opportunity to join our Front Counter team. To maintain an effective Reception Service and Enquiry Counter at relevant Police Station(s). To deal with general enquiries from the public, made personally by telephone or email. To maintain secure control of entry to and exit from the building.
The role is varied and you will provide a reception service at a police station(s), where you will deal with members of the public for various reasons such as:
- Obtaining initial details from persons wishing to report an incident/crime/road traffic collision, both at the counter or by telephone.
- Examine documents presented, recording details as required.
- Record details of found property and secure property accordingly.
- To process and authorise the release of seized vehicles, checking documents as required and liaising with recovery garages and insurance bureau.
- To receive applications for shotgun and firearms certificate renewals.
- Recording details of persons reporting on both Police and Immigration bail and maintain the bail register.
The role requires applicants who can demonstrate (with evidence) skills and experience in the following areas:
- NVQ level 3 or equivalent qualification in Business Administration/Customer Care and/or an equivalent amount of proven experience of dealing with members of the public/other agencies that incorporates communication via the telephone and face to face.
- The use of information technology to an intermediate level that includes inputting/typing skills and working knowledge of Microsoft Office applications.
- Clerical/administrative experience to include the recording and cross-referencing of information and thereafter following Force Procedures.
The applicant must hold a Current Driving Licence and must be able to travel force wide as this post is peripatetic.
Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.
Front Counter Station Assistant in Holyhead employer: North Wales Police
Contact Detail:
North Wales Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Counter Station Assistant in Holyhead
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Front Counter responsibilities and the skills needed. This way, when you get that interview, you can show off your knowledge and enthusiasm for the position.
✨Tip Number 2
Practice makes perfect! Do some mock interviews with friends or family. Focus on common questions related to customer service and handling enquiries, so you feel confident and ready to impress when it’s your turn.
✨Tip Number 3
Network like a pro! Connect with current or former employees of North Wales Police on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the recruitment process right there.
We think you need these skills to ace Front Counter Station Assistant in Holyhead
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the Front Counter Station Assistant role involves and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Experience: When filling out your application, highlight any relevant experience you have in customer service or administration. We want to see how you've dealt with the public before, so share specific examples that demonstrate your skills and qualifications.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and suitability for the role.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the necessary information and resources to help you along the way!
How to prepare for a job interview at North Wales Police
✨Know Your Role
Familiarise yourself with the specific duties of a Front Counter Station Assistant. Understand the importance of maintaining an effective reception service and how to handle enquiries from the public. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves dealing with the public face-to-face and over the phone, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully handled difficult situations or provided excellent customer service.
✨Brush Up on IT Skills
As the job requires intermediate IT skills, make sure you're comfortable using Microsoft Office applications. You might be asked about your experience with data entry or managing information, so be ready to discuss how you've used technology in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various situations, such as dealing with a distressed member of the public or managing multiple enquiries at once. Practising these scenarios can help you feel more prepared and confident during the interview.