At a Glance
- Tasks: Answer 999 and 101 calls, dispatch police, and provide vital support to the community.
- Company: Join North Wales Police and be part of a dedicated team keeping the region safe.
- Benefits: Full-time role with structured shifts, training, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and community support.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: NVQ level 3 or equivalent, good communication skills, and calm under pressure.
The predicted salary is between 24000 - 28000 € per year.
Our Force Control room based in St Asaph is where our Communications Operators answer 999 calls and non-emergency 101 calls, as well as sending police officers to incidents across North Wales. Our operators are hard at work 24 hours a day, 7 days a week, 365 days a year keeping North Wales safe.
The role of a North Wales Police Communications Operator is one of the most rewarding and varied roles you are ever likely to have. This rewarding career offers an opportunity to play a pivotal role in the force and join a unique profession where you can really make a difference and take a great sense of pride in doing so. No two days are the same for our Communication Operators; one minute you could be taking the details of a missing person and the next you could be sending officers to reports of a robbery in progress.
Responsibilities:- Initial investigation - you will be trained to ask initial questions to establish the risk/severity and if there are any lines of enquiry or investigation such as evidence, or forensic opportunities. You will manage expectations of the reporting person providing crime reduction advice and reassurance.
- Partners - you will work with other emergency services and partner agencies, supporting the work they do and arranging for police involvement where this is needed.
- Advice - many of the non-emergency calls received are resolved by our communication operators. This could be through offering advice or signposting members of the public to more appropriate agencies when it is not a matter dealt with by the police. With each contact, you will be managing expectations advising what police can and cannot do.
- Recording intelligence - from information given by our communities you'll be identifying and recording information to share with other parts of the organisation, to inform our future policing operations.
- Service delivery - you will be part of a professional team who deliver a good service by being focused and alert to deal with whatever the next call could bring and dealing with sometimes constant calls to a professional standard.
You will be part of a shift rota, pre-planned for 32 weeks in advance if you are a full-time worker and pre-planned 64 weeks in advance if you are a part-time worker, providing you with ample time to pre-plan your calendar to fit in your personal life alongside your profession. The core shift pattern is 4 on, 4 off (10, 11 and 12 hour shifts, 2 days followed by 2 nights).
Example shift pattern:
- Day 1: 7am - 7pm
- Day 2: 7am - 7pm
- Day 3: 7pm - 7am
- Day 4: 7pm - 7am
- Day 5: Rest Day
- Day 6: Rest Day
- Day 7: Rest Day
- Day 8: Rest Day
Times and shifts will vary. For the first 6 weeks within the role, you will undertake full-time training from Monday to Friday in either St Asaph or Force HQ in Colwyn Bay, to ensure you are fully confident in undertaking this unique position. As you will not be working shifts or weekends during this training period you will not attract shift and weekend working payments.
Requirements:- You have an NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.
- You can type around 25 - 30 wpm.
- You have good communication skills together with the ability to work well in a team environment or on your own initiative.
- You are computer literate to an intermediate level together with Windows systems and/or relevant experience.
- You have the ability to evidence problem-solving skills.
- You have the ability to remain calm in stressful situations.
- You have good geographical knowledge of North Wales.
- North Wales Police are a bilingual organisation and for this role, you’ll need to demonstrate a minimum of level 2 Welsh skills.
We embrace diversity and welcome applications from everyone.
Communications Operator 2026 employer: North Wales Police
North Wales Police offers a fulfilling career as a Communications Operator in St Asaph, where you will play a crucial role in ensuring the safety of the community. With a strong emphasis on employee development, a supportive work culture, and a structured shift pattern that allows for work-life balance, this position provides unique opportunities to make a real difference every day. Join a dedicated team that values diversity and fosters a sense of pride in serving the public.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Operator 2026
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Communications Operator does, especially the responsibilities like managing calls and working with emergency services. This will help you stand out in interviews when you can speak confidently about the job.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to people, try role-playing scenarios with friends or family. This will help you stay calm and articulate during those high-pressure situations that come with the job.
✨Tip Number 3
Network with current or former Communications Operators! Reach out on social media or professional platforms to get insider tips and advice. They can share their experiences and might even give you a heads-up on what to expect during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest updates and resources to help you prepare for the role. Don’t miss out!
We think you need these skills to ace Communications Operator 2026
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Communications Operator. We want to see how you can contribute to keeping North Wales safe!
Show Off Your Communication Skills:Since this role is all about communication, be sure to showcase your ability to convey information clearly and effectively in your written application. We love seeing candidates who can express themselves well!
Highlight Relevant Experience:If you've got experience in customer service or any role that requires problem-solving under pressure, make it shine! We’re looking for those who can stay calm and collected, so let us know how you've done that before.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at North Wales Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Communications Operator. Familiarise yourself with the types of calls you might handle and the importance of managing expectations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Communications Operator, strong communication skills are key. Prepare examples from your past experiences where you've effectively communicated under pressure or resolved conflicts. This will highlight your ability to stay calm and professional in stressful situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems quickly and efficiently. Be ready to discuss how you approached these situations and what the outcomes were. This will show that you can think on your feet, which is crucial for this role.
✨Brush Up on Welsh Language Skills
Since North Wales Police is a bilingual organisation, ensure you're comfortable with your Welsh language skills. If you're at level 2, practice speaking and understanding common phrases related to emergency situations. This will not only boost your confidence but also show your commitment to the role.
