At a Glance
- Tasks: Lead the HR Helpdesk team, ensuring efficient handling of enquiries and driving process improvements.
- Company: Join South Wales Police's dynamic HR Department, committed to supporting our community.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: We welcome diverse applicants and offer a Guaranteed Interview Scheme for underrepresented candidates.
- Why this job: Gain valuable HR experience while making a real difference in a supportive environment.
- Qualifications: Experience in HR or customer service, with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the team/Department you will be joining
At South Wales Police, our HR Department plays a vital role in supporting our people to deliver a service to the communities we serve. We are a dynamic, forward‑thinking team, committed to providing high‑quality, professional HR support to officers, staff, and managers across the organisation, while promoting wellbeing, development, and continuous improvement. Our HR service brings together a range of specialist teams, including Recruitment, Talent, Reward, Operations & Case Management, Occupational Health, Health & Safety, HR Helpdesk, Shared Services, Workforce Accessibility and Positive Action. Working collaboratively across these areas, we deliver a modern and responsive HR service. At the heart of this is the HR Helpdesk Team, which works closely with teams across HR and wider departments, ensuring colleagues receive timely, accurate advice and support. This is an exciting development role for an aspiring HR professional, providing the opportunity to gain valuable experience within a varied and engaging HR environment.
About the role and key responsibilities
The HR Helpdesk Supervisor plays a key role in overseeing the day‑to‑day operations of the HR Helpdesk, ensuring the efficient and effective handling of enquiries, processes, and escalated queries. The postholder will also lead on Helpdesk‑related projects, monitor trends, produce performance reports, and identify opportunities to improve processes and drive greater efficiency across the service. This role includes direct management of a small team of HR Helpdesk Agents, providing leadership, direction, and ongoing support to ensure high levels of performance and continuous development. The successful candidate will also work closely with colleagues across HR to ensure a co‑ordinated and seamless delivery of HR services.
This post is suitable for job sharing/part‑time workers, and the successful candidate must be willing to undergo vetting to MV/SC Level. Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case‑by‑case basis.
Equal Opportunity
As an equal opportunities’ employer, we welcome applications from all suitably qualified persons. However, as Black, Asian and Minority Ethnic candidates are currently underrepresented within the Force, we would particularly welcome applications from ethnically diverse candidates. To support the ambition of a diverse workforce, South Wales Place is able to offer a Guaranteed Interview Scheme (GIS). The GIS is available for people living with a disability or who identify as ethnically diverse. If you are an applicant who is living with a disability or from an ethnically diverse background (Black, Asian and Minority Ethnic) and would like to be considered under the GIS, you must meet the essential minimum criteria for the role as outlined in the advert and role profile. You should take time to evidence that you meet each of the essential criteria in your application form and/or personal statement and CV.
Benefits
There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more.
Additional Information
For further information about the role, please contact Menna Morgan at menna.morgan@south-wales.police.uk. If you are a first time applying for a role with South Wales Police, please read our application guidance for hints and tips around the application form and what to expect. We embrace diversity and welcome applications from everyone.
HR Helpdesk Supervisor in Bridgend employer: North Wales Police
At South Wales Police, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment that prioritises the wellbeing and development of our staff. As part of our dynamic HR Department, the HR Helpdesk Supervisor role provides unique opportunities for professional growth, collaboration across specialist teams, and the chance to make a meaningful impact in serving our communities. With benefits such as flexible working arrangements, generous pension schemes, and a commitment to diversity, we are dedicated to fostering a workplace where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land HR Helpdesk Supervisor in Bridgend
✨Tip Number 1
Network like a pro! Reach out to current or former employees at South Wales Police on LinkedIn. A friendly chat can give us insider info about the HR Helpdesk and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common HR scenarios. Think about how you’d handle specific situations that might come up in the Helpdesk role. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your leadership skills! If you’ve managed a team before, be ready to share examples of how you motivated them and improved performance. We love to see candidates who can inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who align with our values at South Wales Police.
We think you need these skills to ace HR Helpdesk Supervisor in Bridgend
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and personal statement to highlight how your skills and experiences align with the HR Helpdesk Supervisor role. We want to see how you can contribute to our dynamic team!
Showcase Your Leadership Skills:Since this role involves managing a small team, don’t forget to mention any previous leadership or supervisory experience. We love to see examples of how you've motivated and supported others in the past.
Evidence Your Qualifications:Take time to clearly demonstrate how you meet the essential criteria outlined in the job description. Use specific examples to back up your claims – we’re looking for concrete evidence of your capabilities!
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so we can start reviewing it right away!
How to prepare for a job interview at North Wales Police
✨Know Your HR Basics
Before the interview, brush up on key HR concepts and practices. Understand the role of an HR Helpdesk Supervisor and be ready to discuss how you can support the team in delivering high-quality HR services.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to providing direction and support.
✨Understand the Organisation's Values
Familiarise yourself with South Wales Police's mission and values. Be prepared to discuss how your personal values align with theirs, especially regarding diversity and community service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would handle them, particularly in managing escalated queries.
