Do you have brilliant customer service skills, and are you comfortable with everyday conversations in Welsh? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development
Reporting to the Customer Service Manager, you'll be responsible for providing an outstanding level of service to customers of all North Wales Housing's services over the telephone, via e-mail and letters, and through on-line and face to face interactions.
Key responsibilities include:
- Providing support and guidance to customers contacting North Wales Housing, including a Front of House service
- Signposting to other service providers
- Acting as the first point of contact for customers regarding current customer rent balances and requests for repairs
- Raising repairs and general property administration (including resident satisfaction)
- Taking payments via the phone or at our office locations, using the automated payment
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Customer Service Advisor in Llandudno employer: North Wales Housing
At North Wales Housing, we pride ourselves on being a values-led organisation that prioritises the well-being of our residents and employees alike. As a Health and Safety Manager, you will be part of a supportive work culture that fosters professional growth and values diversity, ensuring a safe and healthy environment for all. Located in the heart of North Wales, we offer meaningful employment where your contributions are recognised and celebrated, making a real difference in the community.
