At a Glance
- Tasks: Manage arrears, negotiate payments, and support residents with financial advice.
- Company: Join North Wales Housing, a values-driven organisation committed to community support.
- Benefits: Enjoy 25+ days leave, health assistance, and career development opportunities.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while building stronger communities.
- Qualifications: Welsh speaker with experience in case management and understanding of rental income.
The predicted salary is between 34332 - 34332 £ per year.
Location: Agile (Ynys Mon / Gwynedd)
Contract: Permanent
Salary: £34,332 per annum
Hours: 35 hours per week, Monday - Friday
About the Role
As Income Officer you will thrive in a fast-paced, people-focused environment, where your problem-solving skills and ability to communicate clearly will make a real impact every day. If you’re resilient, proactive, and passionate about supporting others while ensuring fairness, we want to hear from you!
Key responsibilities include:
- Managing arrears cases, negotiating payment arrangements and chasing all failed payments in the patch allocated (Ynys Môn / Gwynedd) up to the point of transfer to the Income Legal Officer
- Conducting pre-tenancy work and providing money advice, assisting applicants with Housing Benefit and Universal Credit forms and claims with the local authority or DWP
- Processing legal notices and assisting with the management of court order cases to tenants with substantial arrears as per the pre court protocol to support legal claims
- Providing the Income Manager with performance information relating to Income collection and tenant engagement, highlighting any areas of deprivation or where there is a cluster of arrears
About You
We're looking for someone who is confident, compassionate, and driven to make a difference. This role is your chance to play a vital role in helping residents sustain their homes and build stronger communities. You will be a confident Welsh speaker, able to communicate professionally in Welsh as part of your day-to-day role.
Essential requirements:
- Level 3 Chartered Institute of Housing or equivalent experience
- Understanding of legislative and regulatory requirements for rental income
- Understanding of arrears recovery and Court procedures
- Demonstrable experience of working in an office environment
- Demonstrable experience of case management
- Developed problem solving skills
- Ability to work efficiently and to deadlines
- Ability to work flexible hours if required
- Full UK driving licence and access to own transport
- Confident to converse in Welsh
Why Join Us?
North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.
We offer:
- A supportive, values‑driven organisation
- Minimum of 25 days annual leave plus bank holidays
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
- Further studies support and career development opportunities
- Employee health assistance and Annual Leave purchase scheme
- Enhanced maternity and paternity pay
- Generous contributory pension scheme
Closing date – 25 September 2026
Shortlisting of applications and interviews for this role will take place while the advert is live however and we reserve the right to close the advert early if the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.
Our values: We work as One Team, build Trust, stay Open, and continue to Learn — always putting our residents and communities first.
At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.
Job Applicant Privacy Notice: We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.
For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice.
Income Officer employer: North Wales Housing
At North Wales Housing, we pride ourselves on being a values-led organisation that prioritises the well-being of our residents and employees alike. As a Health and Safety Manager, you will be part of a supportive work culture that fosters professional growth and values diversity, ensuring a safe and healthy environment for all. Located in the heart of North Wales, we offer meaningful employment where your contributions are recognised and celebrated, making a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at North Wales Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from North Wales Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like North Wales Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at North Wales Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to North Wales Housing:Before hitting send, make sure to tailor your application specifically to North Wales Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at North Wales Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
