At a Glance
- Tasks: Provide vital administrative support to the Homes Team and ensure excellent customer service.
- Company: Join a supportive, values-driven organisation making a difference in North Wales.
- Benefits: Gain experience in a rewarding role with opportunities for personal growth.
- Other info: Commitment to confidentiality and a positive attitude are essential.
- Why this job: Be part of a team that values diversity and inclusivity while making a real impact.
- Qualifications: Experience in administration, strong IT skills, and excellent customer service abilities.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an organised and proactive Homes Team Administrator to provide accurate and efficient administrative support to our Homes Team. This is a varied and rewarding role where you will play a vital part in supporting service delivery, maintaining data systems, and ensuring excellent customer service for our residents and partners.
You will provide comprehensive administrative support to the Homes Team, including managing data and asset systems, coordinating meetings, raising orders, maintaining records (such as EPCs), and supporting projects. Deliver excellent customer service while handling sensitive information responsibly and produce accurate reports and information for internal and external stakeholders.
Who You'll Work With
- Internal teams including Repairs and Homes Teams
- Colleagues across the organisation
- Contractors and external partners
- Residents
Experience
- Experience working in an administrative role
- Strong data entry experience
- Excellent customer service skills
- Strong IT skills, including Microsoft Office and CRM systems
- Good numeracy, communication, and organisational skills
- Ability to work both independently and as part of a team
- Ability to meet deadlines and produce high-quality work
- Commitment to confidentiality and data protection
Personal Attributes
- Positive, 'can-do' attitude
Additional Requirements
- Basic DBS check required
- Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Values
- One Team - achieving more together
- Build Trust - being honest, reliable, and accountable
- Be Open - embracing diversity and inclusivity
- Learn - continuously improving and developing
At North Wales Housing, we're committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know - we're here to help you to be at your best.
Why Join Us?
You’ll be joining a supportive, values-driven organisation where your work truly makes a difference to residents and communities across North Wales.
Homes Administrator employer: North Wales Housing
At North Wales Housing, we pride ourselves on being a supportive and values-driven employer, dedicated to making a positive impact in the communities we serve. As a Homes Administrator, you will enjoy a collaborative work culture that fosters personal growth and development, alongside a commitment to inclusivity and diversity. With opportunities for continuous learning and a focus on excellent customer service, you'll find your role here both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Homes Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at North Wales Housing. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company values and recent projects. Show us you’re not just interested in the role but also in how you can contribute to our mission of making a difference in the community.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for someone. We love hearing about real-life examples that showcase your proactive attitude and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Homes Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in administrative roles. We want to see how your skills match the needs of our Homes Team, so don’t be shy about showcasing your data entry and customer service expertise!
Show Off Your IT Skills:Since strong IT skills are a must, mention your proficiency with Microsoft Office and any CRM systems you’ve used. We love seeing candidates who can hit the ground running, so let us know how tech-savvy you are!
Demonstrate Your Organisational Skills:In your application, give examples of how you've managed multiple tasks or projects in the past. We’re looking for someone who can juggle responsibilities like coordinating meetings and maintaining records, so show us you’ve got what it takes!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at North Wales Housing
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Homes Administrator role. Familiarise yourself with the key responsibilities like managing data systems and providing customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you maintained records or coordinated meetings effectively, as this will demonstrate your capability to handle the varied demands of the job.
✨Emphasise Customer Service Experience
Customer service is crucial for this position, so be ready to discuss your previous experiences in this area. Share specific instances where you provided excellent service, handled sensitive information, or resolved issues for clients. This will illustrate your commitment to maintaining high standards of service.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, company values, or ongoing projects. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your own values and work style.
