At a Glance
- Tasks: Support homeless individuals in finding permanent housing and improving their well-being.
- Company: Join North Wales Housing, a team dedicated to making a difference.
- Benefits: Enjoy 25+ days annual leave, career development, and health assistance.
- Other info: Hybrid working model with a focus on teamwork and inclusivity.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Experience in client support and a passion for helping others.
The predicted salary is between 27479 - 27479 £ per year.
- This is a readvertisement – previous applicants need not apply
- Resettlement & Outreach Officer
- Company: North Wales Housing
- Hours: Full-time
- Location: Conwy, LL31 9HL
- Working pattern: Hybrid - 1 day remote
- Job type: Permanent
- Posting date: 12 Nov 2026
- Closing date: 12 Dec 2026
About the Role
As part of our Outreach and Resettlement Service, you will be responsible for interacting with street homeless people and rough sleepers, helping them transition into permanent accommodation, improve their physical and mental health, and engage in positive economic activity.
Key responsibilities include
- Providing housing advice and support to homeless individuals, signposting them to relevant services and agencies.
- Recording client journeys, maintain accurate records, and develop support plans that assist clients in maintaining independent living.
- Engaging with statutory and voluntary agencies, attending meetings and coordinating support to ensure effective service delivery.
- Advocating on behalf of clients, liaise with agencies, and provide intensive support to ensure successful resettlement.
About You
- We’re looking for professional individuals who put customers at the heart of everything they do.
- Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh
- Experience of working in a client-centred environment, supporting individuals with their personal and housing needs.
- Demonstrable experience in housing management or support services, particularly for vulnerable individuals.
- Strong problem-solving abilities, attention to detail, and the ability to work efficiently to deadlines.
- A positive, can‑do attitude with a passion for helping people.
- Full UK driving licence with access to own transport (with business insurance).
Why Join Us?
- Minimum of 25 days annual leave plus bank holidays
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
- Further studies support and career development opportunities
- Employee health assistance and Annual Leave purchase scheme
- Enhanced maternity and paternity pay
- Generous contributory pension scheme
If you’re client‑focused and keen to support a meaningful project, we’d love to hear from you.
Our values
We work as One Team, build Trust, stay Open, and continue to Learn — always putting our residents and communities first.
At North Wales Housing, we’re committed to being open to all and closed to prejudice.
We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone.
We value diversity, encourage authenticity, and believe we achieve more as One Team.
If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.
Job Applicant Privacy Notice
We value your privacy and are committed to protecting your personal data during the recruitment process.
The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes.
Your data will be handled securely and in accordance with applicable data protection laws.
For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice
- Proud member of the Disability Confident employer scheme
- About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Resettlement & Outreach Officer in Conwy employer: North Wales Housing
At North Wales Housing, we pride ourselves on being a values-led organisation that prioritises the well-being of our residents and employees alike. As a Health and Safety Manager, you will be part of a supportive work culture that fosters professional growth and values diversity, ensuring a safe and healthy environment for all. Located in the heart of North Wales, we offer meaningful employment where your contributions are recognised and celebrated, making a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Resettlement & Outreach Officer in Conwy
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at North Wales Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from North Wales Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like North Wales Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at North Wales Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Resettlement & Outreach Officer in Conwy
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to North Wales Housing:Before hitting send, make sure to tailor your application specifically to North Wales Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at North Wales Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
