At a Glance
- Tasks: Support a vital resident data profiling project and enhance community services.
- Company: North Wales Housing, committed to community and employee development since 1974.
- Benefits: Gain valuable experience in customer service and administration while making a difference.
- Other info: Welsh language skills essential; join a supportive and inclusive workplace.
- Why this job: Engage with residents and help shape better services for your community.
- Qualifications: Strong communication skills and experience in customer-focused roles required.
The predicted salary is between 24000 - 28000 € per year.
About the Role
North Wales Housing is recruiting for a Temporary Admin Support to support an important resident data profiling project. The role will sit within our Customer Services and Neighbourhoods teams and involve direct contact with residents, helping us improve our services and better understand our communities. We are looking for friendly, professional individuals who put customers at the heart of everything they do.
Key Responsibilities
- Contact residents (by phone and other channels) to complete data profiling questionnaires.
- Accurate data entry and record keeping.
- Support the coordination of resident visits.
- Assist with customer enquiries via phone, email and live chat.
- Provide general administrative support to Customer Services and Neighbourhood teams.
Essential Requirements
- Experience speaking with people in a professional or customer‑focused setting.
- Experience of office‑based tasks such as data entry and use of IT systems.
- Strong communication skills, particularly by phone.
- Good understanding of customer service and data protection (GDPR).
- Confidence using basic IT systems (email, Word, Excel).
- Welsh language skills are essential – ability to hold everyday work‑related conversations in Welsh (Level 3 or above).
- Willingness to undertake a Basic DBS check.
Disability Confident
North Wales Housing is a Disability Confident employer and will generally offer an interview to any applicant who declares a disability and meets the minimum criteria for the job.
Company Information
North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.
Admin Support - Data Profiling in Conwy employer: North Wales Housing
North Wales Housing is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to community engagement and professional development, we offer opportunities for growth while prioritising customer service excellence. Our Investors in People Gold accreditation reflects our dedication to employee wellbeing and continuous improvement, making this a rewarding place to work in the heart of North Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support - Data Profiling in Conwy
✨Tip Number 1
Get to know the company! Before you apply, do a bit of research on North Wales Housing. Understanding their values and mission will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves direct contact with residents, brush up on your phone etiquette and customer service skills. Maybe even role-play with a friend to get comfortable before those interviews.
✨Tip Number 3
Show off your IT skills! Make sure you're confident using basic IT systems like Word and Excel. If you can, prepare some examples of how you've used these tools in previous roles to impress during your interview.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you might find other roles that suit you perfectly!
We think you need these skills to ace Admin Support - Data Profiling in Conwy
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-focused roles. We want to see how you've put customers at the heart of your work, so share specific examples that demonstrate your communication skills and professionalism.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Tailor Your Application:Take a moment to customise your application for this role. Mention your relevant experience with data entry and IT systems, as well as your understanding of GDPR. This shows us you’re serious about the position and have done your homework.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us during the process.
How to prepare for a job interview at North Wales Housing
✨Know Your Stuff
Before the interview, make sure you understand the role and its responsibilities. Familiarise yourself with North Wales Housing's mission and values, especially their commitment to customer service. This will help you demonstrate how your experience aligns with their goals.
✨Show Off Your Communication Skills
Since this role involves direct contact with residents, practice your communication skills. Be ready to discuss your previous experiences in customer-focused settings and how you handled various situations. Remember, clarity and professionalism are key!
✨Brush Up on Data Protection
Understanding GDPR is crucial for this position. Be prepared to talk about your knowledge of data protection and how it applies to handling resident information. This shows that you take privacy seriously and can be trusted with sensitive data.
✨Welsh Language Proficiency
As Welsh language skills are essential, be ready to demonstrate your ability to converse in Welsh during the interview. Practising common phrases or scenarios related to the job can help you feel more confident and show your commitment to serving the community.
