At a Glance
- Tasks: Support vulnerable individuals and ensure their safety in a welcoming environment.
- Company: Join North Wales Housing, a progressive organisation with a strong community focus.
- Benefits: Enjoy 25+ days annual leave, career development, and a generous pension scheme.
- Other info: Inclusive culture that values diversity and supports personal development.
- Why this job: Make a real difference in people's lives while growing your skills and experience.
- Qualifications: Experience in client-focused roles and understanding of safeguarding principles.
The predicted salary is between 25136 - 25136 £ per year.
Location: Pendinas Scheme, Bangor
Contract: Permanent
Salary: £25,136 per annum pro rata
Hours: 16 hours per week, on a 6-weekly rota
- Week 1 – Monday – Friday – 17:30 – 21:30
- Week 2 – Saturday and Sunday – 13:00 – 21:00
- Week 3 – Saturday and Sunday – 08:00 – 16:00
- Week 4 – Monday – Friday – 17:30 – 21:30
- Week 5 – Saturday and Sunday – 13:00 – 21:00
- Week 6 – Saturday and Sunday – 08:00 – 16:00
Do you have the ability to maintain a calm and professional approach while supporting vulnerable individuals? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development.
About the Role
Reporting to the Supported Housing Manager, you’ll be responsible for contributing towards the delivery of a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders.
Key responsibilities include:
- Ensuring the safety of the building and residents
- Acting as first point of call to deal with any incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
- Keeping accurate records as required and handing over to staff as appropriate
- Assisting clients with claims for housing and associated benefits
- Providing a range of engagement and involvement activities to promote social inclusion amongst clients
About You
We’re looking for professional individuals who put customers at the heart of everything they do.
Essential requirements:
- Awareness of professional boundaries
- Understanding of safeguarding principles for children and vulnerable adults
- Awareness of the support needs of vulnerable people
- Demonstrable experience of working in a client centred environment
- Demonstrable experience of working in a confidential manner
Why Join Us?
North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.
We offer:
- A supportive, values‑driven organisation
- Minimum of 25 days annual leave plus bank holidays
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
- Further studies support and career development opportunities
- Employee health assistance and Annual Leave purchase scheme
- Enhanced maternity and paternity pay
- Generous contributory pension scheme
Applying
If you’re client‑focused and keen to support a meaningful project, we’d love to hear from you.
Our values: We work as One Team, build Trust, stay Open, and continue to Learn — always putting our residents and communities first.
At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.
Job Applicant Privacy Notice
We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.
For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice.
Housing Support Worker in Bangor employer: North Wales Housing
North Wales Housing is an excellent employer that values data-driven decision-making and offers a supportive work culture focused on employee development. With hybrid working options and a commitment to service improvement, employees have the opportunity to grow their skills while contributing to meaningful community impact. The organisation fosters a collaborative environment where insights lead to operational excellence, making it a rewarding place to work.
