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For Companies At a Glance
- Tasks: Lead transformation and innovation in customer experience and digital strategy.
- Company: North Tyneside Council, dedicated to enhancing community services and quality of life.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Join a values-driven team committed to equality, diversity, and community engagement.
- Why this job: Shape the future of local government and drive meaningful change for residents.
- Qualifications: Proven leadership experience in complex organisations and a passion for service improvement.
The predicted salary is between 75000 - 100000 ÂŁ per year.
North Tyneside Council is committed to delivering outstanding services for our residents, communities and businesses. We are passionate about creating a borough that is a great place to live, work and visit, where people are happy, healthy and able to thrive. This is an exciting moment for North Tyneside Council. With the launch of our new five‑year Council Plan, we are embarking on a bold and ambitious programme of transformation. We are now seeking a visionary, values‑driven Director of Customer, Digital and Corporate Strategy to help shape the next chapter of our organisation. If you are a strategic thinker who can inspire teams, champion innovation and drive meaningful change, we would love to hear from you.
The role
- As a key member of our Senior Leadership Team (SLT), you will provide clear, visible and forward‑thinking leadership across Customer Experience, Digital, Data, Technology, Communications, Communities and Inclusion, and the Elected Mayor and Cabinet Office.
- Lead the North Tyneside Plan for Change, ensuring our transformation programme delivers sustainable, value‑for‑money services that embrace innovation.
- Drive excellence in customer experience, acting as the SLT lead for complaints and ensuring services are designed around the needs and voices of our residents.
- Provide strategic leadership for digital, data and technology, ensuring our organisation is modern, efficient and insight‑driven.
- Oversee communications, marketing, communities and inclusion, creating a consistent, professional and customer‑focused service ethos.
- Support the Elected Mayor, Cabinet and Members, ensuring high‑quality strategic advice, political sensitivity and strong partnership working.
- Lead on national policy, local government reform and the Council Plan, ensuring North Tyneside is well‑positioned to respond to emerging opportunities and challenges.
- Represent the Council locally, regionally and nationally, including through the NorthEast Combined Authority.
- Provide robust performance, risk and budget management, ensuring services deliver agreed outcomes, meet statutory obligations and provide excellent value for money.
- Champion equality, diversity and inclusion, building a positive organisational culture that reflects our values and the communities we serve.
- Lead emergency planning and resilience arrangements for Customer, Digital and Corporate Strategy, including participation in the Duty Gold rota.
Who we’re looking for
- Experience and/or qualifications appropriate for a senior leadership role in a large, complex organisation.
- A strong track record of leading transformation, service improvement and organisational change.
- Deep understanding of the strategic issues facing local government, including digital innovation, customer experience and corporate strategy.
- Experience of working in a political environment, with the ability to build trusted relationships with elected members, partners and stakeholders.
- Evidence of successful budget management, performance management and risk management.
- The ability to inspire, motivate and empower teams, creating a culture of high performance and continuous improvement.
- Strong communication, influencing and partnership‑building skills.
- Commitment to our values: We Listen | We Care | We Are Ambitious | We Are Good Value for Money.
Key dates
- Advert closes Wednesday 6th May 2026
- The Appointments and Disciplinary committee will shortlist candidates week commencing 18th May 2026
- Shortlisted candidates will be contacted by an external agency to commence psychometric leadership profiling
- The Appointments and Disciplinary panel and Stakeholder Engagement exercise will take place early June.
Director of Customer, Digital and Corporate Strategy in North East employer: North Tyneside Metropolitan Borough Council
Contact Detail:
North Tyneside Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer, Digital and Corporate Strategy in North East
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to North Tyneside Council. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Prepare for interviews by researching the Council's recent initiatives and challenges. Show us that you’re not just a fit for the role but also genuinely interested in making a difference in the community.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience aligns with the Council’s values. We want to hear how you can inspire teams and drive change, so make it personal and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Director of Customer, Digital and Corporate Strategy in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the values and goals of North Tyneside Council. Highlight your experience in transformation and service improvement, as these are key areas for the role.
Showcase Your Leadership Skills: As a Director, you'll need to inspire and motivate teams. Use your application to demonstrate how you've successfully led teams in the past and how you can bring that energy to North Tyneside Council.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your ideas and experiences, making it easy for the hiring team to see why you're the right fit for this visionary role.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application is received directly and allows us to process it efficiently. Plus, it’s super easy!
How to prepare for a job interview at North Tyneside Metropolitan Borough Council
✨Know the Council's Vision
Before your interview, dive deep into North Tyneside Council's new five-year plan. Understand their goals and how they aim to transform services for residents. This will help you align your vision with theirs and show that you're genuinely interested in their mission.
✨Showcase Your Leadership Style
As a potential Director, it's crucial to demonstrate your leadership approach. Prepare examples of how you've inspired teams and driven change in previous roles. Highlight specific instances where your strategic thinking led to successful outcomes, especially in complex environments.
✨Emphasise Customer Experience
Since the role focuses on customer experience, be ready to discuss how you've improved service delivery in past positions. Share insights on how you’ve designed services around user needs and how you can apply that knowledge to enhance North Tyneside's offerings.
✨Prepare for Political Sensitivity
Given the political environment, think about how you've navigated similar situations before. Be prepared to discuss how you build relationships with stakeholders and elected members, ensuring that your strategies are politically astute and community-focused.