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- Tasks: Lead transformation and innovation in customer experience and digital strategy.
- Company: North Tyneside Council, dedicated to enhancing community services and quality of life.
- Benefits: Opportunity to shape impactful change and work in a dynamic leadership role.
- Other info: Join a passionate team committed to equality, diversity, and community values.
- Why this job: Be a visionary leader driving meaningful change in local government.
- Qualifications: Experience in senior leadership and a strong track record in transformation.
The predicted salary is between 75000 - 117800 ÂŁ per year.
North Tyneside Council is committed to delivering outstanding services for our residents, communities and businesses. We are passionate about creating a borough that is a great place to live, work and visit, where people are happy, healthy and able to thrive. This is an exciting moment for North Tyneside Council. With the launch of our new five‑year Council Plan, we are embarking on a bold and ambitious programme of transformation. We are now seeking a visionary, values‑driven Director of Customer, Digital and Corporate Strategy to help shape the next chapter of our organisation. If you are a strategic thinker who can inspire teams, champion innovation and drive meaningful change, we would love to hear from you.
The role
- As a key member of our Senior Leadership Team (SLT), you will provide clear, visible and forward‑thinking leadership across Customer Experience, Digital, Data, Technology, Communications, Communities and Inclusion, and the Elected Mayor and Cabinet Office.
- Lead the North Tyneside Plan for Change, ensuring our transformation programme delivers sustainable, value‑for‑money services that embrace innovation.
- Drive excellence in customer experience, acting as the SLT lead for complaints and ensuring services are designed around the needs and voices of our residents.
- Provide strategic leadership for digital, data and technology, ensuring our organisation is modern, efficient and insight‑driven.
- Oversee communications, marketing, communities and inclusion, creating a consistent, professional and customer‑focused service ethos.
- Support the Elected Mayor, Cabinet and Members, ensuring high‑quality strategic advice, political sensitivity and strong partnership working.
- Lead on national policy, local government reform and the Council Plan, ensuring North Tyneside is well‑positioned to respond to emerging opportunities and challenges.
- Represent the Council locally, regionally and nationally, including through the NorthEast Combined Authority.
- Provide robust performance, risk and budget management, ensuring services deliver agreed outcomes, meet statutory obligations and provide excellent value for money.
- Champion equality, diversity and inclusion, building a positive organisational culture that reflects our values and the communities we serve.
- Lead emergency planning and resilience arrangements for Customer, Digital and Corporate Strategy, including participation in the Duty Gold rota.
Who we’re looking for
- Experience and/or qualifications appropriate for a senior leadership role in a large, complex organisation.
- A strong track record of leading transformation, service improvement and organisational change.
- Deep understanding of the strategic issues facing local government, including digital innovation, customer experience and corporate strategy.
- Experience of working in a political environment, with the ability to build trusted relationships with elected members, partners and stakeholders.
- Evidence of successful budget management, performance management and risk management.
- The ability to inspire, motivate and empower teams, creating a culture of high performance and continuous improvement.
- Strong communication, influencing and partnership‑building skills.
- Commitment to our values: We Listen | We Care | We Are Ambitious | We Are Good Value for Money.
Key dates
- Advert closes Wednesday 6th May 2026
- The Appointments and Disciplinary committee will shortlist candidates week commencing 18th May 2026
- Shortlisted candidates will be contacted by an external agency to commence psychometric leadership profiling
- The Appointments and Disciplinary panel and Stakeholder Engagement exercise will take place early June.
Director of Customer, Digital and Corporate Strategy employer: North Tyneside Metropolitan Borough Council
Contact Detail:
North Tyneside Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer, Digital and Corporate Strategy
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to North Tyneside Council. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Prepare for interviews by researching the Council's recent initiatives and challenges. Show us that you’re not just interested in the role but also passionate about making a difference in the community.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience aligns with the Council’s vision. We want to hear how you can lead transformation and drive innovation in customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Director of Customer, Digital and Corporate Strategy
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the values and goals of North Tyneside Council. Highlight your experience in transformation and service improvement, as these are key areas for the role.
Showcase Your Leadership Skills: As a Director, we want to see how you inspire and motivate teams. Share specific examples of how you've led change in previous roles, especially in complex organisations.
Communicate Clearly: Strong communication is crucial for this position. Ensure your written application is clear, concise, and free of jargon. We want to understand your vision and how you can contribute to our ambitious plans.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and keep track of your application process!
How to prepare for a job interview at North Tyneside Metropolitan Borough Council
✨Know the Council's Vision
Before your interview, take some time to really understand North Tyneside Council's mission and values. Familiarise yourself with their five-year Council Plan and think about how your experience aligns with their goals. This will show that you’re genuinely interested and ready to contribute to their vision.
✨Prepare for Strategic Questions
As a candidate for a senior leadership role, expect questions about transformation and service improvement. Prepare specific examples from your past experiences where you've successfully led change or improved customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you inspire teams. Think of instances where you’ve motivated others or fostered a culture of high performance. Highlight your ability to build trusted relationships, especially in a political environment, as this is crucial for the role.
✨Demonstrate Your Commitment to Inclusion
North Tyneside Council values equality, diversity, and inclusion. Be prepared to talk about how you’ve championed these principles in your previous roles. Share specific initiatives or strategies you’ve implemented that reflect your commitment to creating an inclusive organisational culture.