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- Tasks: Lead payroll services, ensuring timely and accurate support for customers.
- Company: Join Sunderland City Council, a supportive and inclusive workplace.
- Benefits: Enjoy flexible working, 26 days leave, and professional development opportunities.
- Why this job: Make a meaningful impact while leading a passionate payroll team.
- Qualifications: Proven payroll experience and strong leadership skills required.
- Other info: Dynamic role with opportunities for cultural change and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We\’re looking for an experienced customer-focused Payroll Manager to lead the triage and transactional functions of our Payroll and Pensions service. This role is central to ensuring our customers receive timely, accurate and responsive support.
Currently the Payroll and Pensions function is delivered across two teams. The specialist Payroll and Pensions team is responsible for the overall delivery of the service. You\’ll deliver the transactional payroll service in collaboration with the specialist Payroll and Pensions function working closely with them, driving service improvements and leading a team of around 14 staff to deliver high-quality, customer-centric outcomes. A key part of this role is to integrate the function and its ways of working within the wider Customer Enabling Services directorate, ensuring alignment with our transformation goals and values.
This post will be of interest to applicants who have a proven track record and substantial experience of payroll with a complex and diverse range of internal and external customers. In addition to possessing strong technical payroll expertise, it is equally essential that the successful candidate can lead, inspire, support and develop the payroll team to reach their full potential. As such, strong experience in supervision and driving cultural change is also essential.
If you\’re passionate about people, thrive in a payroll environment, and want to make a meaningful impact across the Council, we\’d love to hear from you.
It is anticipated that shortlisting will be carried out week commencing 29th September.
Shortlisted candidates will be invited to attend an assessment centre to take place on Wednesday 15th October, with those selected for the next stage being interviewed on Friday 17th October.
Why work for Sunderland City Council?
- Automatic enrolment into the Local Government Pension Scheme
- Flexible working arrangements to support work-life balance
- 26 days annual leave (31 after 5 years), plus bank holidays
- Option to purchase additional leave through our flexible benefits scheme
- Ongoing professional development opportunities
- Discounted travel, car lease scheme, and Cycle to Work Scheme
- A supportive and inclusive workplace culture
For an informal discussion, please contact Helen Brown via email: helen.brown@sunderland.gov.uk
Apply online at: northeastjobs.org.uk/sunderlandcitycouncil
Need support? Email: jobs@sunderland.gov.uk
Please note: CVs are not accepted.
All communication will be sent to the email address registered with North East Jobs. This may include online assessments and interview invites-please check your inbox and junk folder after the closing date.
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Customer Enabling Services Payroll Manager employer: North Tyneside Council
Contact Detail:
North Tyneside Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enabling Services Payroll Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and pensions field. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for the assessment centre! Since you’ll be attending one, practice common assessment tasks and scenarios related to payroll management. We can’t stress enough how important it is to showcase your leadership skills and customer focus during these exercises.
✨Tip Number 3
Show off your passion for people! In interviews, share examples of how you’ve inspired and developed your team in previous roles. We want to see that you’re not just about numbers, but also about creating a positive work culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to follow the process. Don’t forget to check your email regularly for updates on your application status!
We think you need these skills to ace Customer Enabling Services Payroll Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in payroll management and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: Since this role involves leading a team, it’s crucial to demonstrate your leadership experience. Share examples of how you’ve inspired and developed teams in the past, as we’re keen on candidates who can drive cultural change.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid jargon and make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at North Tyneside Council
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Understand the key processes, regulations, and any recent changes in payroll legislation. Being able to discuss these confidently will show that you're not just experienced but also up-to-date.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed and developed teams in the past. Think about specific situations where you inspired change or improved team performance, as this will highlight your ability to lead effectively.
✨Align with Their Values
Research Sunderland City Council's values and transformation goals. During the interview, relate your experiences and aspirations to these values. This shows that you’re not only a fit for the role but also genuinely interested in contributing to their mission.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to customer service in payroll or how they envision the integration of the Payroll and Pensions function. It demonstrates your interest and engagement with the role.
