At a Glance
- Tasks: Support the Claims team with insurance renewals, claims handling, and data reporting.
- Company: Join North Tyneside Council, a diverse and inclusive workplace committed to making a difference.
- Benefits: Enjoy a supportive environment, career growth, and a commitment to employee well-being.
- Other info: Be part of our journey towards a sustainable future with our Carbon Net-Zero 2030 Action Plan.
- Why this job: Make a positive impact on residents' safety while developing your skills in a dynamic team.
- Qualifications: Strong customer service skills, IT proficiency, and a keen interest in insurance and claims.
The predicted salary is between 22950 - 28050 £ per year.
The Claims and Insurance team are looking to recruit a Claims Support Officer to help support our team with all insurance renewals, tenders, claims and queries. You will work within a team, supporting with insurance renewals, tenders, data and claims received. You will play an active part in making sure our residents are safe and that the Authority is protected from any claims arising.
You will be responsible for supporting claims handling, dealing with correspondence and members of the public enquiries. You will monitor claims and be responsible for data reporting within the team, working across the organisation to support best practice.
The successful candidate
The successful candidate will work alongside the Insurance manager and claims team to provide day to day operational support, administering claims and supporting administrative duties. You will have excellent customer service skills and be able to work within a team and independently. You will have excellent IT skills and data management experience. A demonstrable interest in the insurance and claims field would be desirable.
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.
Together, we’re crafting a workplace that’s built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody's business.
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Our Carbon Net-Zero 2030 Action Plan: In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council's operations, and the borough, by 50% by 2023 and to align to the Government's net zero target of 2050. We recognise the significant role we can play in the borough in helping to limit climate change, but we can't do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.
Claims Support Officer employer: North Tyneside Council
North Tyneside Council is an exceptional employer, dedicated to fostering a flexible and inclusive work environment that empowers its employees. Located in the vibrant Cobalt Business Park, the Council offers meaningful career opportunities in strategic transport planning, with a strong emphasis on professional growth and collaboration across diverse teams. Employees benefit from a supportive culture that values authenticity and innovation, making it an ideal place for those looking to make a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Support Officer
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like North Tyneside Council). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like North Tyneside Council. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Support Officer
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at North Tyneside Council.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at North Tyneside Council. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at North Tyneside Council
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at North Tyneside Council to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at North Tyneside Council, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding North Tyneside Council's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
