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- Tasks: Be the friendly face of our practice, handling calls and booking patient appointments.
- Company: Join Bradley's Practice, a supportive team with 9 GP partners and dedicated staff.
- Benefits: Flexible hours, a dynamic work environment, and opportunities for personal growth.
- Why this job: Engage in meaningful work that impacts patient care while developing valuable skills.
- Qualifications: Good communication skills, IT proficiency, and ideally some clinical experience.
- Other info: Positions available at both Mold and Buckley sites; part-time and full-time options.
The predicted salary is between 28800 - 43200 £ per year.
Bradley\’s Practice – We have Part Time or full time clinical administrator roles based at both of our sites, Mold and Buckley . Hours of work can vary from 07.45am – 18.30pm, Monday to Friday.
The role of a clinical administratoris to be the welcoming face of the practice, dealing with telephone calls and visitors and an effective manner. You would also be working on navigation and booking patients into appointments. The work is varied and interesting and can be challenging.
Main duties of the job
We are looking for a self motivatedindividual who is capable of working on their own initiative and also who canwork well with others. You would need to be well organised and be patientfocused. Excellent IT skills are an advantage as most of the work involvesusing PC\’s on a daily basis. Would be an advantage if you have previousclinical experience.
About us
At Bradley\’s Practice we have 9 GP partners, Nurses, Advanced NursePractitioners and Health Care Assistants – these clinical staff are supportedby reception and admin staff, who in turn are all managed by Operations Managers. We are a dual sited practice with offices in both Buckley and Moldwhich cover a wide practice area, with approx 17600 patients.
Job responsibilities
Clinical Administrator
Operating Telecommunications System
Receive andmake Practice telephone calls, e.g. dealing with patient queries.
Maintaining telephonedirectory of necessary telephone contacts.
Receivingand recording messages for Doctors and other members of staff, ensuring thatany information about unresolved matters is passed on.
Operation Of Computer Clinic System
Adding andcancelling appointments on computerised system.
Identifyingpatient details, collate information and pass to navigation team.
Reportingfaults with hardware or software relating to Emis medical system tosupervisor.
Inputtingrequests for Home Visits onto the computer.
UsingElectronic Mail to sent and receive messages, internally and externally.
Receive and Assist Patients
Deal withpatient enquires including registering patients, explaining surgery proceduresand giving general advice relating to non-clinical issues.
Identify andpass on patient prescription sheets.
Collect andrecord dispensing/private fees and provide receipts where applicable.
Informpatients of complaints procedures and log any informal complaints.
Orderambulance transport for patient when required.
Navigation
Using our triage system to book appropriate appointments for patients
Cancelling appointments when requested
Working through emails and tasks and signposting patients for best care
Stock Control
Ensuring anadequate supply of stationary, documents, bottles etc.
Maintain Reception Area
Making sureany displays/patient notices are kept tidy and up to date.
Making surethe reception desk is attended at all times.
Security of Premises
Opening andclosing premises when necessary.
ANY OTHER DUTIESAPPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS.
Person Specification
Skills
- Excellent communication skills (Written and Oral)
- Time Management and the ability to work to deadlines
- Negotiation and conflict management
- Interpersonal skills
- Typing skills (preferably in a medical environment)
Experience
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
- Experience of working within a General Practice Reception environment
- Practical experience of Emis or other medical computerised recording systems
Knowledge
- An understanding of a General Practice Reception environment
Behaviours
- Planning and organising
- Performing under pressure
- Self motivated
- Flexibility
- Confidentiality
Qualifications
- Good standard of general education
- Standard Grade Mathematics or Equivalent
- Standard Grade English or Equivalent
- NVQ in Customer Service or Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Clinical Administrator employer: North Thames Genomics Laboratory Hub
Contact Detail:
North Thames Genomics Laboratory Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Administrator
✨Tip Number 1
Familiarise yourself with the specific software used in clinical administration, such as Emis. If you have experience with similar systems, be ready to discuss how that knowledge can transfer to this role.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since you'll be the welcoming face of the practice, demonstrating your ability to handle patient queries and concerns effectively is crucial.
✨Tip Number 3
Showcase your organisational skills by discussing any previous experiences where you managed multiple tasks or deadlines. This will help illustrate your capability to thrive in a busy clinical environment.
✨Tip Number 4
Network with current or former employees of Bradley's Practice if possible. They can provide insights into the work culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Clinical Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any previous work in a clinical or healthcare setting, as well as your IT skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work under pressure. Mention specific examples of how you've successfully managed patient queries or worked in a team environment.
Highlight Relevant Skills: In your application, clearly outline your excellent time management, negotiation, and interpersonal skills. These are crucial for the role of a Clinical Administrator.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at North Thames Genomics Laboratory Hub
✨Showcase Your Communication Skills
As a clinical administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a scenario where you handle a patient query, so practice articulating your thoughts clearly and confidently.
✨Highlight Your IT Proficiency
Since the role involves using computer systems daily, make sure to mention any relevant IT skills or experience with medical software like Emis. If you have examples of how you've used technology to improve efficiency in previous roles, share those during the interview.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for this position. Prepare to discuss how you manage your time and prioritise tasks, especially in a busy environment. You could provide examples from past experiences where your organisational skills made a difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with difficult patients or managing multiple tasks at once. Think of specific instances from your past work where you successfully navigated challenges, and be ready to share those stories.
