Clinical Administrator

Anexciting opportunity has arisen for a Clinical Administrator to join DartmouthMedical Practice for 20-30 hours per week.

Main duties of the job

The postholder will be responsible for maintaining and updating the practices patient recall processes in line with agreed protocols, ensuring that patients are invited for appropriate reviews in a timely manner. The role will support the delivery of effective patient care by coordinating health checks and follow-up appointments, helping to ensure these are completed efficiently.

A key aspect of the role will involve maintaining accurate clinical coding within patient records, alongside assisting with the management and processing of clinical correspondence. The postholder will also provide administrative support to the medical secretarial team, contributing to the overall efficiency of the service. In addition, the role will include undertaking a variety of general administrative duties as required to support the day-to-day operations of the practice.

About us

We are a busy GP practice serving in excessof8,000patients,based at the Health & Wellbeing Centreat the top of Dartmouth.

Our practice includes 5 Partner GPs, 6 Salaried GPs, an AdvancedNurse Practitioner, a strong nursing team, and an excellent admin/receptionteam. We are also a Training Practice with links to BRNC.

Job responsibilities

Clinical Administrator

An exciting opportunity has arisen for a Clinical Administrator to join Dartmouth Medical Practice for 25-30 hours per week.

The role requires excellent organisation skills and the ability to manage and prioritise a varied workload with changing deadlines and priorities. Attention to detail, accuracy in documentation and the ability to work effectively as part of a team. Previous NHS or General Practice experience is desirable but not essential as full training will be provided.

Main Responsibilities

Manage and maintain the Practices recall system in line with internal policies and procedures

Support patient care by ensuring health checks and reviews are arranged and completed promptly

Ensure accurate clinical readcoding

Contribute to the processing and management of clinical correspondence

Support to the medical secretary team

Carry out additional administrative duties as required to support practice operations

Confidentiality

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.

In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients, their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Equality and Diversity

The postholder will support the equality, diversity and rights of patients, carers and colleagues to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non judgemental and respects their circumstances, feelings, priorities and rights

Personal/Professional Development

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an individual annual performance review, taking responsibility for maintaining a record or own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to other who are undertaking similar work

Health and Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practices health and safety policy, health and safety manual, infection control policy and other procedure.

Using personal security systems within the workplace according to practice guidelines

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Communication

The post holder should recognise the importance of effective communication within the team and strive to communicate effectively with other team members, patients and their carers and recognise the need for alternative methods of communication and respond accordingly.

Quality

The postholder will strive to maintain quality within the practice and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Effectively manage own time, workload and resources

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

• Evidence of a good general standard of education

Experience

• Previous experience of an administrative role within GP practice is desirable but not essential
• Used to working in a high-volume office environment
• Able to work under pressure and to tight deadlines