At a Glance
- Tasks: Assist in providing high-quality portering services within our hospital.
- Company: Join NTH Solutions, part of North Tees and Hartlepool NHS Trust.
- Benefits: Inclusive workplace, health initiatives, and opportunities for personal development.
- Other info: Flexible shifts across 7 days, including nights, with full training provided.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: GCSE English or equivalent and customer service experience preferred.
The predicted salary is between 29898 - 36542 £ per year.
We are seeking Porters to join our team, working at our Hartlepool hospital site. This is a fantastic opportunity to join a supportive team, to help provide a high quality and efficient, customer orientated Portering service working within our hospitals. Full training will be provided, so previous experience is not essential, and this will be a great role for someone looking for the next step in their career. (Please note this position is to cover as and when needed to support the service, working across the 7 days including nights).
Main duties of the job:
- Responsible for the movement of patients by bed/trolley/wheelchair between Wards and Departments.
- Collection and Delivery of laundry, pharmacy boxes, bedding and furniture throughout the hospital.
- Exchange of medical gas cylinders.
- Collection and Delivery of specimens, blood bags and medical records.
- Cleaning of wheelchairs and trolleys after every use.
- Potentially provide driver cover for vehicles including vans and the shuttle bus, and hospital tugs.
What are we looking for?
- Previous experience of working with the general public.
- Excellent communication skills, both written and verbal.
- Ability to work autonomously, using own initiative, as well as part of a team.
- Able to work in a fast-paced environment, where quick thinking skills are essential to take action in a timely manner where required.
Job responsibilities:
- Maintain good working relationships with all staff.
- Ensure that all working procedures and practices are complied with at all times, including Trust and departmental policies.
- Handling of items above 15kg when performing Portering Duties.
- Maintain a clean, tidy and hygienic appearance, ensuring the full uniform is worn at all times, and other personal protective clothing when necessary.
- Overall providing excellent standards of service in a variety of environments to one exceptional standard making up a high quality, efficient and customer orientated facilities service.
As part of this varied role you may be asked to work in any of our operational services, including Portering, Domestics, Deep Cleaning and Infection control, Catering, Sterile Services, etc. The location of which will also vary.
Qualifications:
- GCSE English or equivalent.
Experience:
- Work experience dealing with the general public in customer orientated organisation in a position of trust.
Knowledge & Skills:
- Highly developed communication skills both written and oral.
- Organisation and interpersonal skills.
- Capable of exercising influence and control.
- Ability to work as a member of a multidisciplinary team.
- First aid.
- Full clean driving licence.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Facilities Assistant (Porters) employer: North Tees & Hartlepool Solutions
NTH Solutions is an exceptional employer, offering a supportive and inclusive work environment that prioritises the safety of staff, patients, and visitors. With comprehensive training and opportunities for career development, employees can thrive in their roles while enjoying enhanced night-shift pay. Located in the vibrant Stockton town centre, this position not only fosters teamwork and effective communication but also contributes to the well-being of the community.
Contact Details:
North Tees & Hartlepool Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant (Porters)
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
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Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Facilities Assistant (Porters)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at North Tees & Hartlepool Solutions
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at North Tees & Hartlepool Solutions. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
