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- Tasks: Book and manage endoscopy procedures while providing excellent reception support.
- Company: Join the North Tees and Hartlepool NHS Foundation Trust, dedicated to exceptional patient care.
- Benefits: Enjoy a supportive workplace with health initiatives, staff benefits, and development opportunities.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Knowledge of endoscopy pathways and strong communication skills are essential.
- Other info: Cross-site role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
This is a cross site post between the North Tees and the Hartlepool sites.
The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.
Responsibilities
- Book endoscopy diagnostic and therapeutic procedures.
- Deliver all reception duties following the appropriate training.
- Communication with multi‑disciplinary medical and surgical teams.
- Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality and that patient waiting times and pathway targets are met.
- Identify when additional capacity is required to meet waiting list targets and liaise with Endoscopy Coordinators and Endoscopy Admin Lead to arrange additional capacity effectively and in a timely manner with best use of resources.
- Reception duties including arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.
- Ensure that all appropriate technologies and equipment are utilised to optimum functionality.
- Demonstrate excellent communication skills consistently.
- Liaise with staff from other services and external service users including GPs, patients and their representatives in a professional and courteous manner.
- Support the updating and maintenance of standard operating procedures.
- Organise interpreters following appropriate trust policies, systems and processes.
- General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.
Context and Values
At University Hospitals Tees, our main priority is to provide safe and high quality care to our patients every day. We strive to be the best place to work with the right staff, in the right roles, at the right time, to deliver exceptional patient care and experience. We support staff through an inclusive and supportive workplace with health and well‑being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is important; we use awards, recognitions and performance reviews to acknowledge contributions. We support the Making Every Contact Count approach to promoting health and wellbeing.
This is a cross site post between the North Tees and the Hartlepool sites.
The post requires knowledge and understanding of Endoscopy patient pathways to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following endoscopy training. Ability to deliver all reception duties is also a requirement of the role, following the appropriate training.
This advert closes on Monday 6 Oct 2025.
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Endoscopy Booking/Clerical Officer | North Tees and Hartlepool NHS Foundation Trust employer: North Tees & Hartlepool NHS Foundation Trust
Contact Detail:
North Tees & Hartlepool NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endoscopy Booking/Clerical Officer | North Tees and Hartlepool NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to people in the NHS or related fields on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to endoscopy procedures and patient pathways. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, highlight examples of how you've effectively liaised with multi-disciplinary teams or handled patient interactions. This is key for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Endoscopy Booking/Clerical Officer | North Tees and Hartlepool NHS Foundation Trust
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand the job description thoroughly. Familiarise yourself with the endoscopy patient pathways and the specific responsibilities mentioned. This will help you tailor your application to show that you're the perfect fit for the role.
Show Off Your Communication Skills: Since excellent communication is key in this role, highlight any relevant experience you have. Whether it's liaising with medical teams or interacting with patients, make sure to include examples that demonstrate your ability to communicate effectively and professionally.
Be Detail-Oriented: Attention to detail is crucial in a clerical position. When writing your application, ensure that your spelling and grammar are spot on. Also, double-check that you've included all necessary information and followed any specific instructions in the job advert.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures that your application is processed smoothly. Plus, it shows that you're proactive and keen to join our team!
How to prepare for a job interview at North Tees & Hartlepool NHS Foundation Trust
✨Know Your Endoscopy Pathways
Make sure you brush up on your knowledge of endoscopy patient pathways. Understanding the different diagnostic and therapeutic procedures will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves liaising with multi-disciplinary teams, practice articulating your thoughts clearly. Think of examples where you've effectively communicated in a busy environment, as this will demonstrate your ability to handle the reception duties.
✨Familiarise Yourself with Trust Policies
Take some time to read up on the Trust's policies and procedures related to endoscopy. Being able to discuss these during your interview will show that you're serious about adhering to guidelines and maintaining high standards of care.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like managing patient waiting times or coordinating with other services. Prepare specific examples from your past experiences that highlight your problem-solving skills and ability to work under pressure.
