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- Tasks: Handle calls and monitor alarms in a busy switchboard environment.
- Company: Join North Tees and Hartlepool NHS Foundation Trust, dedicated to exceptional patient care.
- Benefits: Enjoy flexible shifts, health initiatives, and recognition awards for your hard work.
- Why this job: Be part of a supportive team making a real difference in healthcare every day.
- Qualifications: Experience in call centres is a plus, but full training will be provided.
- Other info: This role requires working unsociable hours, including nights and weekends.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a highly motivated and experienced individual to join our well-established team of operators within Switchboard. The department provides a service to patients, customers, and staff, 24 hours per day, 365 days a year.
Your role will include providing an efficient call handling service as well as monitoring various alarm systems. The Switchboard also incorporates the role of the Facilities Help Desk.
Knowledge and experience of working in a busy switchboard/call centre environment would be beneficial; however, full training will be provided. You are to deal with calls in a tactful, diplomatic, and courteous manner at all times, demonstrating good interpersonal skills, even when working under pressure.
The successful candidate will participate in a rotational shift pattern and must be able to work unsociable hours, including nights, weekends, and public holidays. You will need to be flexible as there may be a requirement to change duties or work at short notice to cover for absences and holidays.
At North Tees & Hartlepool NHS Foundation Trust, our main priority is, and always will be, to provide safe and high-quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits, and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars, and Service Awards. We recruit for values and “Together we are North Tees & Hartlepool.”
Key Responsibilities:- Process incoming and outgoing calls for the Trust in an appropriate manner.
- Carry out emergency procedures including cardiac arrest, fire and lift alarms, departmental alarms, and lone worker alarms.
- Have a sound understanding of and participate in emergency procedures for a Major Incident.
- Carry out procedures for responding to various Estates related alarms including Building Management System and boiler alarms and call out staff as appropriate.
- Give appropriate advice and instruction to staff and public in respect of the effective operation of the Trust communications equipment.
- Give appropriate instruction to any new members of the switchboard.
This advert closes on Monday 23 Dec 2024.
Switchboard Operator North Tees and Hartlepool NHS Foundation Trust employer: North Tees And Hartlepool Nhs Foundation Trust
Contact Detail:
North Tees And Hartlepool Nhs Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator North Tees and Hartlepool NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Switchboard Operator. Understanding the specific duties, such as handling emergency calls and managing various alarm systems, will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your interpersonal skills in conversations with potential employers. Since the role requires tact and diplomacy, be prepared to share examples of how you've effectively communicated under pressure in previous roles.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the position involves working unsociable hours, showing that you're adaptable and willing to cover shifts at short notice can set you apart from other candidates.
✨Tip Number 4
Research North Tees & Hartlepool NHS Foundation Trust's values and culture. Being able to articulate how your personal values align with theirs will demonstrate your commitment to providing exceptional patient care and being part of their team.
We think you need these skills to ace Switchboard Operator North Tees and Hartlepool NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in call handling and emergency procedures in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Switchboard Operator role. Emphasise your interpersonal skills and ability to work under pressure, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying and your understanding of the Trust's values. Mention any previous experience in a busy switchboard or call centre environment, even if it was not your primary role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at North Tees And Hartlepool Nhs Foundation Trust
✨Show Your Communication Skills
As a Switchboard Operator, effective communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. You might want to share examples of how you've handled difficult calls or communicated under pressure.
✨Highlight Your Flexibility
The role requires working unsociable hours and adapting to changing duties. Be prepared to discuss your availability and any previous experiences where you successfully managed shift work or adapted to sudden changes in your role.
✨Emphasise Teamwork and Interpersonal Skills
This position involves working closely with a team. Share instances where you've collaborated effectively with colleagues or provided support in a busy environment. Highlighting your interpersonal skills will show that you can maintain a courteous and diplomatic approach.
✨Prepare for Emergency Scenarios
Since the role includes handling emergency procedures, it’s wise to familiarise yourself with common protocols. Be ready to discuss how you would respond to various emergencies, showcasing your ability to remain calm and efficient under pressure.
