Patient Safety and Quality Assistant

At North Tees & Hartlepool NHS Foundation Trust, our main priority is, and always will be, providing safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.

If you share our passion then apply for this opportunity and help us make our patients\’ experience the best it can possibly be.

North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees and parts of East Durham and Sedgefield as well as community, therapeutic and screening to a wider population across Durham and Teesside.

Job overview

*Advert may close early if sufficient volume of applications is reached*

The post holder will assist in the administration progression of patient safety and quality initiatives within the directorate. She/He will provide advice and support on the patient safety agenda and will participate within the directorate, contributing to the monitoring and improving of standards of care.

Main duties of the job

• Use appropriate technologies to efficiently diary manage making appointments, arranging meetings and interviews.
• To undertake secretarial duties for senior staff within the Care Group.
• To act as Committee secretariat, preparation of agendas and circulation of relevant papers / minutes etc to participants.
• Attend to minutes to Committees and other meetings as required, and ensure production and dissemination within agreed timescales.
• Organise and plan own time prioritising the workload to ensure all service requirements are met.

Working for our organisation

At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.

We recruit for values and \”Together we are North Tees & Hartlepool\”

Detailed job description and main responsibilities

• Use appropriate technologies (TrakCare / InPhase / Microsoft Office including Outlook)
• Efficiently diary manage making appointments, arranging meetings and interviews for complaints / investigations / claims meetings.
• To undertake secretarial duties for senior staff within the Care Group.
• To act as Committee secretarial, preparation of agendas and circulation of relevant papers / minutes etc to participants.
• Attend to minutes to Committees and other meetings as required, and ensure production and dissemination within agreed timescales.
• Organise and plan own time prioritising the workload to ensure all service requirements are met.

Person specification

Qualifications

Essential criteria

• Good Keyboard skills
• NVQ level 3 or equivalent

Desirable criteria

• medical terminology

Experience

Essential criteria

• Awareness of clinical governance in NHS setting
• Awareness of patient safety in NHS setting

Desirable criteria

• Awareness of Patient Safety Investigation Response Framework (PSIRF)
• Awareness of complaints process within the NHS in relation to the PHSO

Skills

Essential criteria

• Excellent communication skills with staff and members of the public
• Excellent organisational skills
• Ability to work under pressure and meet deadlines whilst delivering high quality work

Desirable criteria

• skills in note taking for minutes of meetings

Please be aware: Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)

It is the policy of North Tees and Hartlepool NHS Foundation Trust, that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month\’s pay on commencement with the Trust. The DBs check will be undertaken during the pre-employment check screening.

Qualifications
Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted. You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

The details in the Monitoring Information section of your application will be used for monitoring our recruitment process and will not be seen by the interview panel. The information you give will be treated in the strictest confidence. To meet its commitment to promoting equality of opportunity, the Trust\’s policy is that individuals will be recruited, trained and promoted according to ability and job requirements only. As such we welcome your application irrespective of your gender, race, disability, colour, ethnic or national origin, and nationality, and marital status, responsibility for dependants, religion, trade union activity and age.

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless they have permission to work via another route. Non UK/RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here: Work in the UK – GOV.UK (www.gov.uk)

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a \’Skilled Worker\’ visa. If you are applying for health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead.

We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here:Skilled Worker visa: Your job – GOV.UK (www.gov.uk)

and for the Health and Care Worker visa here: Skilled Worker visa: eligible healthcare and education jobs – GOV.UK (www.gov.uk)

Please note: if the job you are applying for does not meet the eligibility criteria above, we will be unable to offer you sponsorship and you will need to explore whether you may be eligible to apply for an alternative immigration route which will secure your right to work in the UK before you apply. If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.

Disability

The Trust gives full and fair consideration to applications for employment received from disabled people. We are a \”Positive about Disabled People\” employer, and we hold the \’two ticks\’ Disability Symbol, which is a recognition given by Jobcentre Plus to employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people. If you have a disability, which makes it difficult for you to complete our application form, please do not hesitate to contact the recruitment team on 01642 383200.

Armed Forces Covenant

As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.

We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.

Further Important Information

Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited to email via this method.

Please ensure you read the \’Guidance Notes for Applicants\’ document attached to this advert before completing and submitting your application.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 462.0KB)
• Staff Network Job Advert Feb 2025 (PDF, 428.4KB)
• NTHFT Employment Applicant Guidance (PDF, 594.1KB)
• NTHFT Customer Care Charter Overview (PDF, 155.8KB)
• Privacy Notice (PDF, 717.8KB)

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