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- Tasks: Join our team as an Outpatients Receptionist, providing top-notch reception and admin support.
- Company: Be part of North Tees & Hartlepool NHS Foundation Trust, dedicated to exceptional patient care.
- Benefits: Enjoy a supportive workplace with health initiatives, staff perks, and development opportunities.
- Why this job: Make a real impact in healthcare while working in a friendly, inclusive environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Flexible shifts include evenings, weekends, and bank holidays.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Outpatient Receptionist
Reporting to the Outpatient Reception Team Lead, the post holder will assist in providing an efficient, effective, and comprehensive reception and administrative service for the multidisciplinary team of healthcare professionals within Outpatients.
This role requires evening, bank holiday, and weekend shifts.
Using appropriate technologies and equipment, and taking guidance from the Reception Team Lead, the post holder will produce work outputs to a high standard that meet the organization’s requirements for Information Governance, RMS, and CQC, in line with all policies, procedures, and guidelines.
About North Tees & Hartlepool NHS Foundation Trust
Our main priority is to provide safe, high-quality care to our patients every day—care we would want for ourselves and our loved ones. We aim to be the best place to work, with the right staff, in the right roles, at the right time, to deliver exceptional patient care and experience.
We support our staff through an inclusive and supportive workplace, health and well-being initiatives, staff benefits, and opportunities for personal and professional development. Staff recognition is important to us; we celebrate achievements through performance reviews, appraisals, and awards such as Star and Team of the Month, colleague recognition, Managers Awards, Shining Stars, and Service Awards.
Application Details
For further information or to arrange an informal visit, please contact:
- Name: Tracey Anyinsah
- Job Title: Centralised Outpatient Reception Team Leader
- Email: tracey.anyinsah1@nhs.net
- Telephone: 01642 624488
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Outpatients Receptionist employer: North Tees And Hartlepool Nhs Foundation Trust
Contact Detail:
North Tees And Hartlepool Nhs Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Receptionist
✨Tip Number 1
Familiarise yourself with the specific technologies and equipment used in outpatient reception roles. Understanding how to navigate these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Reach out to current or former employees of North Tees & Hartlepool NHS Foundation Trust to gain insights into the workplace culture and expectations. This can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare for questions related to handling difficult situations, as this role involves interacting with patients who may be stressed or anxious. Think of examples from your past experiences where you've successfully managed similar scenarios.
✨Tip Number 4
Show your enthusiasm for the role by discussing your commitment to providing high-quality patient care. Highlight any relevant experience you have in healthcare settings, even if it's voluntary, to reinforce your passion for the industry.
We think you need these skills to ace Outpatients Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Outpatients Receptionist position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in reception or administrative roles, particularly in healthcare settings. Mention specific tasks you have handled that demonstrate your ability to provide efficient service.
Showcase Your Skills: Make sure to include key skills that are essential for the role, such as communication, organisation, and proficiency with technology. Provide examples of how you have used these skills in past positions.
Personalise Your Application: Address your application to the appropriate contact person, Tracey Anyinsah, and express your enthusiasm for the role and the organisation. A personal touch can make your application stand out.
How to prepare for a job interview at North Tees And Hartlepool Nhs Foundation Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Outpatients Receptionist. Be prepared to discuss how your skills and experiences align with the requirements, especially in providing efficient administrative support.
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for patients and healthcare professionals. Practice clear and professional communication, and be ready to demonstrate your ability to handle inquiries and manage patient interactions effectively.
✨Familiarise Yourself with Healthcare Protocols
Since the role involves working within a healthcare setting, it’s beneficial to have a basic understanding of Information Governance, RMS, and CQC standards. This knowledge will show your commitment to maintaining high standards of care and compliance.
✨Prepare Questions
At the end of the interview, you’ll likely have the opportunity to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, and the organisation's approach to staff well-being. This shows your genuine interest in the role and the company.
