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- Tasks: Join our team as a Booking Clerk, managing outpatient appointments efficiently.
- Company: Be part of North Tees & Hartlepool NHS Foundation Trust, dedicated to high-quality patient care.
- Benefits: Enjoy health initiatives, personal development opportunities, and recognition programs.
- Why this job: Make a real impact in patient care while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required, just a positive attitude and willingness to learn.
- Other info: Flexible hours between 8:30 am and 5:00 pm, with a chance to grow your career.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking highly motivated and enthusiastic Booking Clerks within Outpatient Central Bookings. You will be a member of a team in an extremely busy department providing a high-quality service to internal and external users.
The post holder will be responsible for assisting in the provision of an efficient and effective outpatient appointment booking service. The outpatient department operates between 8:30 am and 5:00 pm. You will be required to provide an efficient, accurate, and timely service to assist in patient care whilst adhering to strict deadlines. The post holder will need to learn a range of tasks and adapt to a changing environment.
The outpatient department processes over 800 appointments daily, both face-to-face and via telephone. The booking process is complex, utilizing a confidential patient database and an automated telephone system. The post holder must have a comprehensive knowledge of all clinics within the trust.
At North Tees & Hartlepool NHS Foundation Trust, our priority is to provide safe, high-quality care to our patients every day—care we would want for ourselves and loved ones. We aim to be the best place to work, with the right staff in the right roles at the right time, to deliver exceptional patient care and experience.
We support staff through an inclusive workplace, health and well-being initiatives, staff benefits, and opportunities for personal and professional development. Recognition programs include Star and Team of the Month awards, colleague recognition, Managers Awards, Shining Stars, and Service Awards. We actively encourage staff involvement through networking events and staff surveys.
For further details or informal visits, contact:
- Name: Janet Fields
- Job title: Outpatient Booking Manager
- Email: janet.fields@nhs.net
- Telephone: 01642 624424
Outpatients Booking Clerk employer: North Tees And Hartlepool Nhs Foundation Trust
Contact Detail:
North Tees And Hartlepool Nhs Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Booking Clerk
✨Tip Number 1
Familiarise yourself with the outpatient booking process and the specific clinics within the trust. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Reach out to current or former employees of the North Tees & Hartlepool NHS Foundation Trust via LinkedIn. They can provide valuable insights into the work culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations, as the department processes over 800 appointments daily. Think of examples from your past experiences that showcase your ability to remain calm and efficient under pressure.
✨Tip Number 4
Showcase your adaptability by preparing examples of how you've successfully learned new tasks or adapted to changes in previous roles. This is crucial for a position that requires flexibility in a busy environment.
We think you need these skills to ace Outpatients Booking Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Outpatients Booking Clerk position. Highlight key skills such as attention to detail, ability to work under pressure, and knowledge of appointment booking systems.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous roles in customer service or administrative positions, particularly those involving appointment scheduling or healthcare.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention specific reasons why you want to work at North Tees & Hartlepool NHS Foundation Trust and how your skills align with their mission of providing high-quality patient care.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Booking Clerk.
How to prepare for a job interview at North Tees And Hartlepool Nhs Foundation Trust
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Outpatients Booking Clerk. Familiarise yourself with the booking process, the importance of accuracy, and how to handle a high volume of appointments efficiently.
✨Demonstrate Your Communication Skills
Since you'll be dealing with both internal and external users, showcase your ability to communicate clearly and effectively. Prepare examples of how you've successfully managed difficult conversations or provided excellent customer service in the past.
✨Show Adaptability
The job requires adapting to a changing environment. Be ready to discuss times when you've had to learn new tasks quickly or adjust to unexpected changes in your work routine.
✨Highlight Teamwork Experience
As part of a busy department, teamwork is crucial. Share experiences where you've worked collaboratively with others to achieve a common goal, especially in high-pressure situations.
