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- Tasks: Join our ICT Voice Team to manage and support the Trust's Voice Infrastructure.
- Company: Be part of North Tees & Hartlepool NHS Foundation Trust, dedicated to exceptional patient care.
- Benefits: Enjoy a supportive workplace with health initiatives, staff recognition, and development opportunities.
- Why this job: Make a real impact in healthcare while working in a dynamic and inclusive environment.
- Qualifications: Ideal candidates should have broad ICT Voice/Telecoms knowledge and experience.
- Other info: Full-time role, 37.5 hours per week; apply early as the advert may close due to high demand.
The predicted salary is between 28800 - 43200 £ per year.
An exciting new opportunity has arisen for an outstanding individual to join the Trust’s ICT Voice Team in the role of ICT Voice Analyst. This team manages and supports all aspects of the Trust's Voice Infrastructure within North Tees & Hartlepool NHS Foundation Trust.
You will assist with all aspects of the day-to-day administration and management of ICT systems, having a good breadth and depth of ICT knowledge gained through experience, as you will be required to work without supervision and will need to understand the complexity of the overall ICT environment within the Trust. This role is a full-time post working 37.5 hours per week.
The ideal candidate would have a good knowledge across a broad range of ICT Voice/Telecoms related systems and applications including but not limited to: VoIP, DECT, MDM, Mobile telephony, emergency communications.
Key responsibilities include:
- Maintaining all systems in a state where the business processes of the trust can be guaranteed.
- Ensuring that planned and unplanned interruptions to these services and systems are dealt with efficiently and satisfactorily.
- Maintaining the strategic operational support for the trust’s communication systems.
- Documenting administration tasks and developing these into successful strategies for the management of these systems.
- Being a point of contact in ICT with regards to all ICT Communication Systems.
- Providing specialist advice across a range of ICT Communication systems and investigating a range of specialist and complex issues.
- Managing or leading on ICT projects involving implementation and design associated with operational support.
- Documenting administration procedures and policies for all IT systems across all trust sites.
At North Tees & Hartlepool NHS Foundation Trust, our main priority is to provide safe and high-quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities. We recruit for values and “Together we are North Tees & Hartlepool.”
For further details / informal visits contact: Name: Matt Burgon Job title: ICT OSM Email address: matt.burgon@nhs.net Telephone number: 01429 5 22367
ICT Unified Communications Analyst employer: North Tees And Hartlepool Nhs Foundation Trust
Contact Detail:
North Tees And Hartlepool Nhs Foundation Trust Recruiting Team
matt.burgon@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Unified Communications Analyst
✨Tip Number 1
Familiarise yourself with the specific ICT Voice/Telecoms systems mentioned in the job description, such as VoIP and DECT. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current employees or professionals in similar roles within the NHS. Engaging with them on platforms like LinkedIn can provide insights into the team culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled complex ICT issues in the past. Be ready to share specific examples that demonstrate your ability to work independently and manage projects effectively.
✨Tip Number 4
Show your enthusiasm for the Trust's values and mission during any interactions. Understanding their commitment to patient care and staff well-being can help you align your responses and demonstrate that you're a good cultural fit.
We think you need these skills to ace ICT Unified Communications Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an ICT Unified Communications Analyst. Familiarise yourself with key terms like VoIP, DECT, and MDM, as well as the overall ICT environment within a healthcare setting.
Tailor Your CV: Highlight your relevant experience in ICT systems and voice infrastructure management. Be specific about your knowledge of telecoms-related systems and any projects you've led or contributed to that align with the job description.
Craft a Strong Cover Letter: Use your cover letter to demonstrate your passion for the role and the Trust's mission. Mention how your skills and experiences make you a perfect fit for maintaining and supporting their communication systems.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at North Tees And Hartlepool Nhs Foundation Trust
✨Showcase Your ICT Knowledge
Make sure to highlight your understanding of various ICT Voice/Telecoms systems like VoIP, DECT, and mobile telephony. Be prepared to discuss specific experiences where you've successfully managed or supported these technologies.
✨Demonstrate Problem-Solving Skills
Since the role involves dealing with complex issues, be ready to share examples of how you've tackled challenges in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Trust's Values
Familiarise yourself with the Trust's mission to provide high-quality patient care. During the interview, express how your personal values align with theirs and how you can contribute to their goals.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the Trust is the right fit for you. Consider asking about team dynamics or upcoming projects.
