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- Tasks: Be the first point of contact for patients, managing appointments and queries.
- Company: Join North Tees and Hartlepool NHS Foundation Trust, dedicated to high-quality patient care.
- Benefits: Enjoy a supportive workplace with health initiatives, staff recognition, and development opportunities.
- Why this job: Make a real impact in healthcare while building valuable skills in a dynamic environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: This is an entry-level, full-time role perfect for students looking to kickstart their career.
The predicted salary is between 22000 - 36000 £ per year.
Join to apply for the Admin/Failsafe Support role at North Tees and Hartlepool NHS Foundation Trust
1 day ago Be among the first 25 applicants
Join to apply for the Admin/Failsafe Support role at North Tees and Hartlepool NHS Foundation Trust
*Advert may close early if sufficient volume of applications is reached*
Post holder will be the first point of contact for all service users including carers and GPs, making appointments and dealing with screening queries. Ensuring the effective communication and efficient running of the administrative pathway of the screening programme. To book screening appointments for patients including management of clinics. To monitor all patient and GP communications generated from the screening system and deal with onward referrals into Ophthalmology following failsafe procedures.
Work with the failsafe officer to implement failsafe procedures including already established pathways but contribute to new and updated guidance. Monitor all patients from invitation to referral as they move through the screening pathway and updating all databases used to monitor breaches.
Build on already established relationships within both referral centres to ensure smooth exchange of data to enable update of pathways
Assist in the collation and production of statistical information using the reporting systems within the screening software
Able to identify barriers to screening using reports and a multitude of screening reports
Identify any trends in demographic uptake
Use own judgement when communicating with service users who require encouragement to engage
Monitor referral timeline and act appropriately when breached
Respond to frequent enquiries from patients, carers and all other stakeholders using written and verbal communication using empathy, sensitivity and own judgement skills
Deal with all queries in a professional and confidential manner, especially where there are barriers to understanding.
Able to present data using Microsoft office tools
Monitor all referral pathways and request feedback data from both referral centres using failsafe reporting tools within the screening software
Ensure no patient is lost to follow up in hospital eye services
Be point of contact for all service users
manage appointment system, ensure clinic capacity and deal with any queries daily
Update patient notes accurately and work with Failsafe Officers to action any breaches.
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and “Together we are North Tees & Hartlepool”
For further details / informal visits contact: Name: sue Pott Job title: Diabetic Eye Screening Programme Lead Email address: sue.pott@nhs.net Telephone number: 01642 382954
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
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Industries
Hospitals and Health Care
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Admin/Failsafe Support employer: North Tees And Hartlepool Nhs Foundation Trust
Contact Detail:
North Tees And Hartlepool Nhs Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin/Failsafe Support
✨Tip Number 1
Familiarise yourself with the NHS screening programmes and their administrative processes. Understanding how these systems work will help you demonstrate your knowledge during any interviews and show that you're proactive about the role.
✨Tip Number 2
Network with current or former employees of North Tees and Hartlepool NHS Foundation Trust. They can provide valuable insights into the workplace culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Practice your communication skills, especially in handling sensitive situations. Since you'll be dealing with patients and GPs, being able to convey empathy and professionalism is crucial for this role.
✨Tip Number 4
Stay updated on the latest trends in healthcare administration and patient management. This knowledge can set you apart from other candidates and show your commitment to continuous learning in the field.
We think you need these skills to ace Admin/Failsafe Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Admin/Failsafe Support position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles. Emphasise any experience you have with patient communication, data management, and using Microsoft Office tools.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how you've successfully handled similar responsibilities in the past, such as managing appointments or dealing with sensitive information.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at North Tees And Hartlepool Nhs Foundation Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with terms like 'failsafe procedures' and 'screening pathways', as these will likely come up during your interview.
✨Showcase Communication Skills
As the first point of contact for service users, strong communication skills are essential. Prepare examples of how you've effectively communicated with patients or clients in the past, especially in sensitive situations.
✨Demonstrate Empathy and Sensitivity
Given the nature of the role, it's important to show that you can handle queries with empathy and sensitivity. Think of scenarios where you've had to support someone through a difficult situation and be ready to discuss them.
✨Familiarise Yourself with Data Management
Since the role involves monitoring patient data and using reporting systems, brush up on your skills with Microsoft Office tools. Be prepared to discuss any experience you have with data management or statistical reporting.
