Safety & Security Support Team Leader

We are looking for an experienced Security Team Leader to lead a team of 3x Onsite Safety & Security Support Engineers based at a high-profile & prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards.

Key Responsibilities

• Leadership & Team Management
  • Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support.
  • Coordinate shift schedules and allocate resources effectively.
  • Foster a culture of accountability, continuous improvement, and technical excellence.
• Client Engagement & Relationship Management
  • Serve as the main point of contact for the client’s security leadership team.
  • Attend regular client meetings to provide updates, discuss improvements, and address concerns.
  • Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery.
• Technical Oversight
  • Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures or to support moves, adds, and changes.
  • Ensure timely resolution of technical issues and escalate complex problems when necessary.
  • Monitor system performance and implement upgrades or adjustments to maintain optimal functionality.
• Reporting & Auditing
  • Produce detailed weekly and monthly reports on system health, incident resolution, and maintenance activities.
  • Conduct regular audits to ensure compliance with security standards and contractual obligations.
  • Maintain accurate documentation of all asset changes, repairs, and configuration changes.
• Process Improvement & Governance
  • Identify opportunities for system enhancements and operational efficiencies.
  • Ensure adherence to security policies, procedures, and industry regulations.
  • Support the development of SOPs and training materials for the team.

Qualifications & Skills

• Technical Expertise: Strong experience in VMS systems (Genetec preferred), IP-based cameras, and networking fundamentals.
• Leadership Skills: Proven ability to lead and motivate technical teams in a high-pressure environment.
• Certifications: Genetec certification and camera manufacturer-specific training.
• Soft Skills: Excellent communication, client-facing, and problem-solving skills. Strong organizational and reporting capabilities.
• Other Requirements: Ability to manage multiple priorities and work flexible shifts.

Education & Experience

• Minimum of 5 years in security systems engineering, with at least 2 years in a supervisory or leadership role.
• Background in electrical engineering, IT networking, or related field preferred.

Benefits

• We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector, including:
• Generous holiday entitlement
• Contributory pension scheme
• Healthcare and wellbeing programmes
• Professional development and training opportunities
• Flexible working arrangements subject to business needs
• Employee assistance programmes

How to Apply

If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form. We can only accept candidates who have the Right To Work in the UK.