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- Tasks: Provide remote and on-site support for network infrastructure, ensuring customer satisfaction.
- Company: Dynamic public sector organisation focused on innovative network solutions.
- Benefits: Competitive salary, generous holiday, pension scheme, and professional development opportunities.
- Other info: Flexible working arrangements and 24hr on-call support with excellent career growth.
- Why this job: Join a team where your skills can make a real impact in network technology.
- Qualifications: IT degree or similar, Cisco CCNA certification, and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit a highly service focused 2nd line technical support engineer to provide remote and occasional on-site support for customers’ network infrastructure. Therefore the successful candidate will need to be based remotely in Northern England.
The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies. In-depth knowledge and hands-on experience in supporting, maintaining, and managing a range of network technologies, including Cisco and Aruba switches, wireless controllers, firewalls, and access points.
Responsible for:
- 2nd line technical support of LAN, WAN, Wi-Fi and Security networks.
- Fault finding through to resolution and customer satisfaction.
- Producing documentation, reports and diagrams plus record keeping.
- Technical installation, testing and support delivering data services.
- Experience in an ITSM toolset essential.
- Service Desk support following ITIL processes.
- Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4.
- May require overtime when required for out-of-hours/project activity.
- Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.
Ideally located in the North West as must be able to attend customer site in Liverpool at least once a month.
Qualifications
To succeed in the role, the following skills and attributes are key:
- Excellent customer service skills, including written and oral communication.
- Proven experience in a Networking/IT environment.
- Ability to work alone & within a team to provide the most effective method of service delivery.
- Pride in themselves and their work.
- Highly organized to meet strict deadlines and SLA’s.
- Analytical and detail conscious.
Qualified to:
- IT degree level or similar IT qualification is essential.
- Cisco CCNA certification (essential).
- Cisco CCNP certification (desirable).
Benefits
We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector, including:
- Generous holiday entitlement.
- Contributory pension scheme.
- Healthcare and wellbeing programmes.
- Professional development and training opportunities.
- Flexible working arrangements subject to business needs.
- Employee assistance programmes.
How to Apply
If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form. We can only accept candidates who have the Right To Work in the UK.
2nd-Line Network Engineer — Remote/Northwest NOC in Liverpool employer: north tech1
Contact Detail:
north tech1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd-Line Network Engineer — Remote/Northwest NOC in Liverpool
✨Tip Number 1
Network with industry professionals! Join online forums or local meetups related to networking and IT. This way, we can share insights, tips, and even job leads that might not be advertised.
✨Tip Number 2
Prepare for technical interviews by brushing up on your knowledge of Cisco and Aruba technologies. We recommend setting up a home lab to practice troubleshooting and configuration scenarios that could come up during the interview.
✨Tip Number 3
Showcase your customer service skills! During interviews, share examples of how you've resolved issues and ensured customer satisfaction. We want to see how you handle real-world situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd-Line Network Engineer — Remote/Northwest NOC in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with network technologies like Cisco and Aruba. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch support, include examples of how you've delivered excellent customer service in the past. We love seeing candidates who can communicate effectively and resolve issues with a smile!
Be Clear and Concise: When filling out the application form, keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Remember, we’re looking for detail-oriented folks!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at north tech1
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network technologies, especially Cisco and Aruba. Be ready to discuss your hands-on experience with switches, firewalls, and access points. The more specific examples you can provide, the better!
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, be prepared to share examples of how you've handled customer issues in the past. Highlight your communication skills and how you ensure customer satisfaction, as this will be key for the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Prepare to talk through a few scenarios where you had to troubleshoot network issues. Think about the steps you took to identify and resolve problems, and how you documented your findings. This will show your analytical skills and attention to detail.
✨Familiarise Yourself with ITIL Processes
Since the job involves service desk support following ITIL processes, it’s a good idea to brush up on these methodologies. Be ready to discuss how you’ve applied ITIL principles in your previous roles, as this will demonstrate your understanding of effective service delivery.