At a Glance
- Tasks: Support and service cutting-edge CCTV and Access Control Systems while delivering top-notch customer service.
- Company: Join a dynamic Fire and Security engineering team with a focus on innovation and collaboration.
- Benefits: Enjoy generous holidays, a pension scheme, healthcare, and flexible working arrangements.
- Other info: Opportunities for professional development and career progression in a vibrant workplace.
- Why this job: Make a real impact in safety and security while developing your skills in a supportive environment.
- Qualifications: Good communication skills, technical expertise in security systems, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Our Fire and Security engineering team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning.
Responsibilities:
- Servicing on our wide range of Enterprise Level CCTV and Access Control Systems, including Fire Detection and Intruder Alarm Systems.
- Retrofit upgrades/extensions to existing systems as part of remedial works packages.
- Provide high levels of customer service.
- Understanding site plans, to allow installs to take part based on site survey documentation.
- Reactive call outs to site, with an aim to provide a first-time fix.
- Provide on-site technical support and solutions to customers during both reactive and planned visits.
- Complete documentation in line with company standards.
- Work as part of a 24/7 on call rota.
- Advise customers on the latest products and services to improve efficiency.
- Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.
Qualifications:
Experience:
- Good communication, interpersonal and organisational skills.
- Must be able to work independently and as part of a team.
- Flexible and self-motivated.
- Full UK driving licence.
- DBS clearance (for working in public sector environments).
Skills:
- Technical expertise in predominant skillset area and deep understanding of Electronic Security and Life Safety Systems.
- Enterprise level system experience in CCTV and Access Control.
- Competent admin skills with sound working knowledge of internal business systems.
- Sound commercial awareness, knowledge of design and pricing of systems and upgrades.
- Service oriented but can interchange on Install related tasks when required.
- Good verbal communicator.
- Excellent team player and relationship builder.
- Previous employment within a BAFE/SSAIB/NSI accredited company (desirable).
- Valid CSCS/ECS Card.
- IPAF/PASMA/Asbestos Awareness certification (desirable).
- Knowledge of industry standard manufacturers.
Behaviours:
- Can-do attitude and will to succeed.
- Empathetic and supportive.
- Best practice delivery focused.
Benefits:
- Generous holiday entitlement.
- Contributory pension scheme.
- Healthcare and wellbeing programmes.
- Professional development and training opportunities.
- Flexible working arrangements subject to business needs.
- Employee assistance programmes.
How to Apply:
If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form. We can only accept candidates who have the Right To Work in the UK.
Safety & Security Support Engineer in Birmingham employer: north tech1
As a Safety & Security Support Engineer, you will join a dedicated team at the forefront of our Fire and Security engineering division, where your expertise will be valued and nurtured. Our Birmingham location offers a supportive work culture with generous benefits, including professional development opportunities and flexible working arrangements, ensuring that you can thrive both personally and professionally. With a strong emphasis on customer service and teamwork, we are committed to helping you grow in your career while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Safety & Security Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Show off your technical skills! Bring examples of your work or projects related to CCTV and Access Control Systems. Demonstrating your hands-on experience can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Safety & Security Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Safety & Security Support Engineer role. Highlight your technical expertise in CCTV and Access Control Systems, as well as any relevant certifications you have.
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer service, don’t forget to include examples of how you've gone above and beyond for customers in your previous roles. We love a good story!
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at north tech1
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around CCTV and Access Control Systems. Be ready to discuss your experience with these systems and any relevant projects you've worked on. This will show that you're not just a good communicator but also technically savvy.
✨Customer Service Focus
Since this role emphasises high levels of customer service, prepare examples of how you've gone above and beyond for clients in the past. Think about specific situations where you provided solutions or support that made a difference.
✨Show Your Team Spirit
This position requires both independent work and teamwork. Be prepared to share experiences where you successfully collaborated with others or took the lead on a project. Highlighting your ability to build relationships will resonate well with the interviewers.
✨Be Ready for Compliance Questions
Given the importance of compliance in this role, review the relevant regulations and standards. Be ready to discuss how you've adhered to health and safety, environmental, and data protection requirements in your previous roles.
