At a Glance
- Tasks: Provide compassionate support to patients and manage administrative tasks efficiently.
- Company: Join a dedicated healthcare team focused on patient care and support.
- Benefits: Gain valuable experience, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a supportive team culture.
- Why this job: Make a real difference in patients' lives while developing essential skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
Key Responsibilities
- Care Navigation & Patient Support
- Provide a warm, professional first point of contact for all patients.
- Use active signposting to direct patients to the most appropriate clinician, service or resource in line with practice protocols.
- Manage incoming telephone calls and online requests, ensuring urgent issues are identified and escalated promptly.
- Assist patients in understanding digital access routes ie online systems and NHS App.
- Communicate clearly, sensitively and respectfully when supporting vulnerable or distressed patients.
- Reception Duties
- Welcome patients and manage face to face enquiries at the reception desk.
- Book, amend and manage appointments using clinical systems.
- Process prescription requests, sick notes, referrals and other administrative tasks following practice guidelines.
- Handle payments and issue receipts where applicable.
- Maintain a calm, organised front desk environment, even during busy periods.
- Administrative Support
- Process and route incoming clinical correspondence, pathology results, and documentation.
- Perform accurate scanning, coding and workflow management using digital systems.
- Maintain patient records in line with practice and NHS data standards.
- Support administrative projects such as audits, data quality improvement and service development.
- Confidentiality & Compliance
- Adhere to strict confidentiality and data protection policies at all times.
- Respect patient privacy and maintain secure handling of all personal data.
- Follow practice policies, health and safety procedures, safeguarding standards and infection control protocols.
- Communication & Teamwork
- Work collaboratively within a multidisciplinary team, supporting colleagues and sharing information effectively.
- Attend staff meetings, mandatory training and development sessions.
- Demonstrate a positive, flexible attitude and willingness to support the wider team during periods of high demand.
Care Navigator/Administrator in Swindon employer: North Swindon Practice
As a Care Navigator/Administrator, you will thrive in a supportive and compassionate work environment that prioritises patient care and employee well-being. Our team is dedicated to fostering professional growth through continuous training and development opportunities, ensuring you feel valued and empowered in your role. Located in a vibrant community, we offer a unique chance to make a meaningful impact on patients' lives while enjoying a collaborative and respectful workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/Administrator in Swindon
✨Tip Number 1
Make sure you research the practice before your interview. Knowing their values and how they support patients can really help us stand out as a candidate. Plus, it shows that we’re genuinely interested in the role!
✨Tip Number 2
Practice your communication skills! As a Care Navigator, we need to be clear and sensitive when talking to patients. Try role-playing with a friend to get comfortable with handling different scenarios.
✨Tip Number 3
Don’t forget to highlight your teamwork experience! We’ll be working closely with other professionals, so sharing examples of how we’ve collaborated in the past can really impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have tips and resources available to help you ace the process!
We think you need these skills to ace Care Navigator/Administrator in Swindon
Some tips for your application 🫡
Show Your Warmth:As a Care Navigator/Administrator, your first point of contact with patients is crucial. Make sure to convey your warm and professional nature in your written application. Use friendly language that reflects your ability to communicate clearly and sensitively.
Highlight Your Organisational Skills:We need someone who can keep things calm and organised, even when the front desk gets busy. In your application, share examples of how you've managed multiple tasks or handled stressful situations in the past. This will show us you can thrive in our fast-paced environment.
Demonstrate Your Team Spirit:Teamwork is key in our practice! Make sure to mention any experiences where you've collaborated with others or supported colleagues. We want to see that you're ready to jump in and help out during busy times, just like we do.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at North Swindon Practice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Care Navigator/Administrator. Familiarise yourself with care navigation, patient support, and the specific tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a role that involves supporting vulnerable patients. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. It shows that you can communicate clearly and sensitively, which is key in this position.
✨Showcase Your Organisational Skills
Since you'll be managing appointments and handling various administrative tasks, be prepared to discuss how you stay organised. Share specific examples from your past experiences where you successfully managed multiple tasks or maintained a calm environment under pressure. This will highlight your ability to thrive in a busy setting.
✨Emphasise Teamwork and Flexibility
Collaboration is essential in this role, so be ready to talk about your experience working in a team. Highlight instances where you've supported colleagues or adapted to changing demands. This will demonstrate your positive attitude and willingness to contribute to the wider team, especially during high-demand periods.
