At a Glance
- Tasks: Join our friendly team as a Reception Administrator, supporting patients and managing appointments.
- Company: North Street Medical Care, a high-achieving GP surgery with a supportive culture.
- Benefits: Flexible hours, professional development, and a chance to make a difference in healthcare.
- Other info: Dynamic work environment with opportunities for growth and teamwork.
- Why this job: Be the first point of contact for patients and help improve their healthcare experience.
- Qualifications: Must have at least one year of NHS GP admin/reception experience.
The predicted salary is between 24000 - 36000 € per year.
We have an exciting opportunity for a Reception Administrator with GP admin/GP reception experience to join our friendly Practice team in Romford/Chadwell Heath. Please only apply if you have a minimum of one year NHS General Practice administration/reception experience.
North Street Medical Care is a high achieving surgery with over 21,500 patients over two sites; North Street Practice and at the Chadwell Heath Health Centre in Ashton Gardens. The candidate may be required to work at both sites as requested, or any other site that NSMC will be running.
The Administrator we are looking for must have GP surgery administration/GP reception experience, good communication skills, attention to detail, a 'can-do' attitude and is able to deal with both patients and surgery staff face to face and over the telephone in a professional manner.
The role is for 25/30 hours per week Monday to Friday from 8 am till 1 pm/2 pm. The candidate will undertake a wide range of duties & the provision of general support to the team. Duties can include but are not limited to:
- Greeting and directing patients
- Effective use of the appointment system
- Booking appointments
- Processing of information & assisting patients as required
- A central point of contact for patients
- The distribution of information, messages and enquiries for the clinical team
- Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Main duties of the job:
- A good working experience with EMIS web is desirable
- Maintaining and monitoring the practice appointment system
- Manage Minor Surgery appointments and waiting lists, re-book patients if a clinician is on sick leave
- Registering patients for proxy access
- Warning messages to patients who DNA appointments
- Assist with recalling patients for health checks
- Support the Reception Manager with general administrative tasks as required
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Book transport and interpreter
- Taking payment from patients using Sumup payment card reader and petty cash
About us:
Our clinical team includes GPs, Nurse practitioners, Nurses, HCAs, PAs, Pharmacists and Paramedics. We are a training practice. We operate over two sites, which is at North Street, Ashton Gardens and Raphaels House.
Job responsibilities:
Please refer to our Job description attached to this advertisement. It covers areas that are more planned than responsive or service driven while, at the same time, often requiring on the spot problem solving, quick responses and an operational style using initiative, a practical approach and the ability to communicate well and work as part of a team.
Person Specification:
Experience:- Experience of administrative duties in General Practice
- Experience of working in a GP surgery in an administration or receptionist role
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- EMIS working knowledge is desirable
- GP clinical system knowledge is mandatory
- Word/Excel working knowledge is mandatory
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reception Administrator in Romford employer: North Street Medical Care
North Street Medical Care is an exceptional employer, offering a supportive and collaborative work environment for Reception Administrators in Romford/Chadwell Heath. With a focus on employee growth and development, our practice provides opportunities to enhance your skills while working alongside a dedicated clinical team. Enjoy the benefits of flexible hours, a friendly atmosphere, and the chance to make a meaningful impact on patient care within our thriving community.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Administrator in Romford
✨Tip Number 1
Get to know the practice! Research North Street Medical Care and its values. When you walk in for your interview, you’ll want to show that you’re not just another candidate but someone who genuinely cares about their mission and patients.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to GP administration and reception duties. This will help you articulate your experience confidently and demonstrate your problem-solving skills on the spot.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable, as this reflects your understanding of the role and the environment you'll be working in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Administrator in Romford
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your GP admin or reception experience in your application. We want to see how your background aligns with the role, so don’t hold back on sharing relevant details!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description and demonstrate how your skills match what we’re looking for. It’ll make you stand out!
Be Professional Yet Friendly:Since you'll be dealing with patients and staff, it’s important to convey a professional yet approachable tone in your written application. Show us your communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at North Street Medical Care
✨Know Your Stuff
Make sure you brush up on your GP administration and reception experience. Be ready to discuss specific tasks you've handled, like managing appointments or dealing with patient queries. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with patients and staff, practice how you articulate your thoughts. Use clear examples from your past experiences where you effectively communicated, whether face-to-face or over the phone. A polite and confident manner goes a long way!
✨Demonstrate Your Problem-Solving Skills
Think of a time when you faced a challenge in a previous role and how you resolved it. Whether it was a scheduling conflict or a difficult patient situation, being able to showcase your analytical skills and initiative will impress the interviewers.
✨Be Ready for Practical Scenarios
Prepare for potential role-play scenarios or questions about how you'd handle specific situations, like managing a busy reception desk or dealing with a patient complaint. This will help you demonstrate your ability to think on your feet and work under pressure.
