At a Glance
- Tasks: Manage appointments, assist patients, and support clinical staff in a busy medical practice.
- Company: Join North Street Medical Care, a high-performing GP practice with a supportive team.
- Benefits: Flexible hours, professional development, and a chance to make a difference in patient care.
- Other info: Opportunity to grow in a dynamic environment serving over 21,000 patients.
- Why this job: Be the friendly face of healthcare and help patients navigate their medical journey.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 24960 - 28000 £ per year.
Candidates must be willing to work occasional Saturdays and Bank Holidays, subject to prior mutual agreement., Line
Manager: Reception Manager The following are the core responsibilities of the receptionist.
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a.
Maintaining and monitoring the practice appointment system b.
Process personal, telephone and e-requests for appointments c.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.
Signpost patients to the correct service e.
Initiating contact with and responding to, requests from patients, team members and external agencies f.
Photocopy documentation as required g.
Data entry of new and temporary registrations and relevant patient information as required h.
Input data into the patients healthcare records as necessary i.
Direct requests for information i. e.
SAR, insurance / solicitors letters and DVLA forms to the administrative team j.
Manage all queries as necessary in an efficient manner k.
Carry out system searches as requested l.
Maintain a clean, tidy, effective working area at all times m.
Monitor and maintain the reception area and notice boards n.
Support all clinical staff with general tasks as requested o.
Book transport and interpreter p.
Taking payment from patients using Sumup payment card reader and petty cash All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.
Job description, Line
Manager: Reception Manager The following are the core responsibilities of the receptionist.
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a.
Maintaining and monitoring the practice appointment system b.
Process personal, telephone and e-requests for appointments c.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.
Signpost patients to the correct service e.
Initiating contact with and responding to, requests from patients, team members and external agencies f.
Photocopy documentation as required g.
Data entry of new and temporary registrations and relevant patient information as required h.
Input data into the patients healthcare records as necessary i.
Direct requests for information i. e.
SAR, insurance / solicitors letters and DVLA forms to the administrative team j.
Manage all queries as necessary in an efficient manner k.
Carry out system searches as requested l.
Maintain a clean, tidy, effective working area at all times m.
Monitor and maintain the reception area and notice boards n.
Support all clinical staff with general tasks as requested o.
Book transport and interpreter p.
Taking payment from patients using Sumup payment card reader and petty cash All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.
Previous NHS reception experience is not essential; however, experience in a busy customer-facing administrative or reception role would be advantageous.
- Excellent written and spoken English communication skills are essential.,
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
- EMIS user skills
- Experience Essential
- Previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.
- Desirable
- NHS receptionist/admin experience is not essential.
- North Street Medical Care is a high-performing GP practice serving approximately 21,150 patients across two sites: North Street Practice and Chadwell Heath Health Centre, Ashton Gardens., The North Street Medical team consists of 5 GP partners, salaried GPs, nurses, ANP, Clinical Pharmacists, Health care Assistant Physician Associate and Advanced Paramedic Practicioners.
- Have a look at our website https://www. northstreetmedicalcare. co. uk/ facebook and twitter
- We are seeking a motivated and professional individual with excellent communication skills, a positive attitude, and the ability to interact confidently with patients and colleagues both face-to-face and over the telephone.
The successful candidate will have strong interpersonal, administrative, and IT skills, along with the ability to work effectively as part of a busy team.
• Hours: 29 per week over four days
- Monday: 2.30pm to 6.30pm (4 hours)
- Tuesday: 8.00am to 2.00pm (6 hours)
- Wednesday: 8.00am to 6.30pm (9.5 hours)
North Street Medical Care is a high-performing GP practice serving approximately 21,150 patients across two sites: North Street Practice and Chadwell Heath Health Centre, Ashton Gardens.
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Medical Receptionist in Romford employer: North Street Medical Care
North Street Medical Care is an exceptional employer, offering a collaborative and supportive work environment in Romford. With a strong focus on professional development, employees benefit from ongoing training opportunities and the chance to work alongside a dedicated multidisciplinary team, ensuring meaningful contributions to patient care and community health.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Romford
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Medical Receptionist in Romford
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at North Street Medical Care, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at North Street Medical Care
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at North Street Medical Care.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at North Street Medical Care.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at North Street Medical Care can really resonate with interviewers and show your commitment to the field.
