At a Glance
- Tasks: Assist customers with enquiries and provide outstanding service across various platforms.
- Company: Join an award-winning housing association committed to equality and diversity.
- Benefits: Competitive salary, hybrid working, and strong focus on personal development.
- Other info: Dynamic team environment with a commitment to inclusivity and career growth.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and ability to manage workload under pressure.
The predicted salary is between 22700 - 27500 £ per year.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Stockton On Tees (Hybrid Working) £25,755 - £27,301 per annum (pay award pending) Permanent, 35 Hours per week
What are we looking for?
We are looking for a driven, flexible, and agile Customer Services Assistant who will work within our Customer Services Team on a permanent basis. As the first point of contact for customers, you will have excellent communication skills, be highly organised and have a keen eye for detail. You will need to work well under pressure, be able to manage your own workload and take a proactive approach to resolving customer’s enquiries, across our varied platforms. You will join a high performing team who deliver an outstanding service to our customers.
Equality, Diversity, and Inclusion – Different Together
At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities. We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role. We can provide all recruitment material in any format, this includes accepting written applications, as well as online. We will also make any reasonable adjustments necessary to help candidates participate in our recruitment processes.
What is good about working at North Star?
We are award winning, growing, and thriving as a business. We were the first Housing Association in England to be awarded The Investors in People Platinum standard and are proud to hold this accolade. In 2024 and 2021 we were named UK Employer of the year in the Investors in People Platinum awards. We are proud of what we have achieved, as it’s hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers. We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.
Closing Date for Applications is 22nd February 2026 Interview Date: 2nd and 3rd March 2026
Customer Services Assistant in Thornaby-on-Tees employer: North Star
North Star is an award-winning employer that prioritises the growth and development of its employees, offering a supportive and inclusive work culture in Stockton On Tees. With a commitment to equality, diversity, and inclusion, we celebrate differences and ensure every team member has a voice, making it an ideal place for those seeking meaningful and rewarding employment. Our recognition as a UK Employer of the Year reflects our dedication to excellence and the well-being of our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Thornaby-on-Tees
✨Tip Number 1
Get to know the company! Research North Star and understand their values, especially around Equality, Diversity, and Inclusion. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Assistant, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Prepare some questions for your interviewers. This shows that you're engaged and eager to learn more about the role and the team. Think about what it’s like to work at North Star and how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Services Assistant in Thornaby-on-Tees
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to showcase your ability to connect with others.
Highlight Your Organisational Skills:Being highly organised is key for this role. In your application, share examples of how you've managed your workload effectively in the past. We love to see candidates who can juggle multiple tasks with ease!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at North Star
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Assistant role. Familiarise yourself with the key responsibilities and think about how your skills align with what they’re looking for. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Services Assistant, excellent communication is crucial. Prepare examples of how you've effectively communicated with customers in the past. Whether it’s resolving an issue or providing information, be ready to demonstrate your ability to engage with customers across various platforms.
✨Demonstrate Your Organisational Skills
Being highly organised is a must for this role. Think of specific instances where you managed your workload efficiently, especially under pressure. Share these examples during your interview to illustrate your proactive approach and ability to handle multiple tasks seamlessly.
✨Embrace Diversity and Inclusion
North Star values equality, diversity, and inclusion, so be prepared to discuss how you can contribute to this culture. Reflect on your experiences working in diverse teams or with varied customer backgrounds, and express your commitment to fostering an inclusive environment.
