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- Tasks: Answer calls, route queries, and manage tickets for clients at our IT Help Desk.
- Company: Join a dynamic IT firm in Glasgow with a supportive team.
- Benefits: Gain valuable experience, receive training, and enjoy a collaborative work environment.
- Other info: Potential for extension after the initial two-month assignment.
- Why this job: Kickstart your career in IT while helping clients solve their tech issues.
- Qualifications: Customer-focused attitude; prior Help Desk or IT experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
This is a two-month temp assignment (possible extension) working on the Service / Help Desk at an IT firm in Glasgow. Start ASAP.
What you'll do:
- Answer inbound calls from internal and external clients
- Route calls through to the right engineer or technical specialist
- Raise tickets on the system
- Escalate urgent tickets
- Keep clients informed on progress of their ticket or query
- Manage email inboxes
Some Help or Service Desk or IT / ICT experience is ideal, but you'll be offered training and support from day one. As important is a logical, calm and diplomatic manner, and a customer-centric approach to your work. You must have the right to work in the UK, be able to provide references and be able to work onsite in Glasgow 5 days per week.
Help Desk Assistant employer: North Star Recruitment
Contact Detail:
North Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the IT field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for that interview! Research common Help Desk scenarios and think about how you would handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped clients in the past. Highlighting your calm and diplomatic approach will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Help Desk Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience you have in Help Desk or IT roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing enthusiasm and a customer-centric approach, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of that on the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible. Don’t miss out!
How to prepare for a job interview at North Star Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand what a Help Desk Assistant does. Familiarise yourself with the tasks listed in the job description, like answering calls and raising tickets. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about helping clients, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled queries or resolved issues calmly and diplomatically. This will highlight your customer-centric approach.
✨Prepare for Common Scenarios
Expect questions about how you'd handle certain situations, like an irate client or a technical issue. Practise your responses to these scenarios so you can showcase your logical thinking and problem-solving skills. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you.