At a Glance
- Tasks: Be the friendly voice for customers, solving their queries via phone, email, and messaging.
- Company: Join North Star, a company that values equality, diversity, and inclusion.
- Benefits: Part-time hours with a supportive team and a focus on personal growth.
- Other info: Guaranteed interview for candidates with disabilities or from ethnic minority backgrounds.
- Why this job: Make a difference by delivering outstanding service in a dynamic environment.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 12 - 15 £ per hour.
Contract: Fixed Term 6 months
Hours: Part Time 21 hours per week (Monday, Tuesday, Friday)
Responsibilities
- Act as the first point of contact for customers via telephone, email and messaging platforms.
- Handle customer enquiries, troubleshoot problems and resolve issues in a proactive manner.
- Work well under pressure, manage own workload and maintain high organisational efficiency.
- Deliver an outstanding service as part of a high performing customer services team.
Qualifications
- Excellent communication skills, both oral and written.
- Highly organised with a keen eye for detail.
- Ability to work well under pressure and manage workload independently.
Equality, Diversity, and Inclusion
At North Star, Equality, Diversity, and Inclusion are part of our DNA. We are committed to tackling issues of under‑representation and guarantee an interview to any candidate who has a disability, or is from an ethnic minority background, and meets the essential criteria of the role.
Customer Service Assistant in Thornaby-on-Tees employer: North Star Housing Group
At North Star, we pride ourselves on being an exceptional employer, offering a supportive work culture that values equality, diversity, and inclusion. As a Customer Service Assistant, you will enjoy flexible part-time hours while being part of a high-performing team dedicated to delivering outstanding service. We provide ample opportunities for personal and professional growth, ensuring that every employee feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Thornaby-on-Tees
✨Tip Number 1
Make sure you know the company inside out! Research North Star's values and their approach to customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling enquiries and troubleshooting problems.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed your workload effectively in the past. Highlighting your ability to stay organised under pressure will make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application directly, so make sure you submit it there. Plus, it shows you're proactive and keen to join our high-performing customer services team.
We think you need these skills to ace Customer Service Assistant in Thornaby-on-Tees
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer interaction, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Be Organised:We love a candidate who can manage their workload efficiently! In your application, mention any tools or methods you use to stay organised, especially when juggling multiple tasks under pressure.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. It shows us you’re genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at North Star Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Assistant. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle any challenges.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, whether through phone calls, emails, or messaging platforms.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and stay organised, especially under pressure. Think of specific instances where you successfully juggled multiple tasks and maintained efficiency. This will highlight your ability to thrive in a busy environment.
✨Embrace Diversity and Inclusion
Since the company values equality and diversity, be prepared to discuss how you can contribute to a diverse workplace. Share your thoughts on inclusivity and how you can help create a welcoming environment for all customers and colleagues.
