At a Glance
- Tasks: Be the friendly voice for customers, solving their queries via phone, email, and messaging.
- Company: Join North Star, a company that values equality, diversity, and inclusion.
- Benefits: Part-time hours with a supportive team and a focus on personal growth.
- Other info: Guaranteed interview for candidates with disabilities or from ethnic minority backgrounds.
- Why this job: Make a difference by delivering outstanding service in a dynamic environment.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 12 - 15 € per hour.
Contract: Fixed Term 6 months
Hours: Part Time 21 hours per week (Monday, Tuesday, Friday)
Responsibilities
- Act as the first point of contact for customers via telephone, email and messaging platforms.
- Handle customer enquiries, troubleshoot problems and resolve issues in a proactive manner.
- Work well under pressure, manage own workload and maintain high organisational efficiency.
- Deliver an outstanding service as part of a high performing customer services team.
Qualifications
- Excellent communication skills, both oral and written.
- Highly organised with a keen eye for detail.
- Ability to work well under pressure and manage workload independently.
Equality, Diversity, and Inclusion
At North Star, Equality, Diversity, and Inclusion are part of our DNA. We are committed to tackling issues of under‑representation and guarantee an interview to any candidate who has a disability, or is from an ethnic minority background, and meets the essential criteria of the role.
Customer Service Assistant in Stockton-on-Tees employer: North Star Housing Group
At North Star, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member can thrive. Our commitment to equality, diversity, and inclusion ensures that all voices are heard, while our focus on employee development provides ample opportunities for growth within the company. Located in a vibrant community, we foster a culture of collaboration and excellence, making it a rewarding place to build your career as a Customer Service Assistant.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Stockton-on-Tees
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values, especially around Equality, Diversity, and Inclusion, will show that you're genuinely interested and aligned with their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly and confidently is key. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your organisational skills during the interview. Share examples of how you've managed your workload effectively in the past, especially under pressure. This will demonstrate that you can thrive in a busy environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Assistant in Stockton-on-Tees
Some tips for your application 🫡
Show Off Your Communication Skills:Since excellent communication is key for the Customer Service Assistant role, make sure your written application reflects this. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! Double-check your application for any typos or errors. A well-structured application shows us that you’re organised and ready to manage your workload effectively.
Highlight Your Problem-Solving Skills:In your application, share examples of how you've handled customer enquiries or resolved issues in the past. This will demonstrate your proactive approach and ability to work well under pressure, which are crucial for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at North Star Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Assistant. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle any challenges.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions and even rehearse with a friend. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and stay organised, especially under pressure. Think of specific examples from your past experiences where you successfully juggled multiple tasks or resolved issues efficiently.
✨Embrace Diversity and Inclusion
Since the company values equality, diversity, and inclusion, be prepared to discuss how you can contribute to a diverse workplace. Share any experiences you have that highlight your commitment to these values, as it shows you align with their culture.
