At a Glance
- Tasks: Be the friendly voice for customers, managing inquiries through calls, emails, and messages.
- Company: Join North Star Housing Group, a supportive team dedicated to excellent customer service.
- Benefits: Enjoy flexible hours, hybrid work, and a chance to develop your communication skills.
- Other info: Perfect for students seeking part-time work with a balance of study and career growth.
- Why this job: Make a difference in people's lives while gaining valuable experience in customer support.
- Qualifications: Great communication skills and the ability to thrive in a fast-paced environment.
The predicted salary is between 12 - 15 £ per hour.
North Star Housing Group is looking for a part-time Customer Services Assistant to serve as the primary point of contact for customers. This role involves managing inquiries via telephone, email, and messaging platforms while ensuring high-quality service.
The ideal candidate will possess excellent communication skills and the ability to work in a fast-paced environment. The position is based in Thornaby-on-Tees and offers a hybrid working arrangement with flexible hours.
Customer Support Specialist - Part-Time, Hybrid employer: North Star Housing Group
North Star Housing Group is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture where flexibility and work-life balance are key. With opportunities for growth and a commitment to high-quality service, employees can thrive in a dynamic environment while making a meaningful impact in the community of Thornaby-on-Tees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist - Part-Time, Hybrid
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like North Star Housing Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at North Star Housing Group and let us see your personality shine through!
We think you need these skills to ace Customer Support Specialist - Part-Time, Hybrid
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and North Star Housing Group.
Get Familiar with Our Brand:Before applying, take some time to learn about North Star Housing Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at North Star Housing Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress North Star Housing Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which North Star Housing Group will surely appreciate.
