At a Glance
- Tasks: Be the friendly voice for customers, solving their queries via phone, email, and messaging.
- Company: Join North Star, a company that values equality, diversity, and inclusion.
- Benefits: Part-time hours with a supportive team and a focus on personal growth.
- Other info: Guaranteed interview for candidates with disabilities or from ethnic minority backgrounds.
- Why this job: Make a real difference by delivering outstanding service in a dynamic environment.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 12 - 15 £ per hour.
Contract: Fixed Term 6 months
Hours: Part Time 21 hours per week (Monday, Tuesday, Friday)
Responsibilities
- Act as the first point of contact for customers via telephone, email and messaging platforms.
- Handle customer enquiries, troubleshoot problems and resolve issues in a proactive manner.
- Work well under pressure, manage own workload and maintain high organisational efficiency.
- Deliver an outstanding service as part of a high performing customer services team.
Qualifications
- Excellent communication skills, both oral and written.
- Highly organised with a keen eye for detail.
- Ability to work well under pressure and manage workload independently.
Equality, Diversity, and Inclusion
At North Star, Equality, Diversity, and Inclusion are part of our DNA. We are committed to tackling issues of under‑representation and guarantee an interview to any candidate who has a disability, or is from an ethnic minority background, and meets the essential criteria of the role.
Customer Service Assistant employer: North Star Housing Group
At North Star, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member can thrive. Our commitment to equality, diversity, and inclusion ensures that all voices are heard, while our focus on employee development provides ample opportunities for growth within the company. Located in a vibrant community, we foster a culture of collaboration and excellence, making it a rewarding place to build your career as a Customer Service Assistant.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Make sure you know the company inside out! Research North Star's values and their approach to customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared when handling enquiries.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed your workload effectively in the past. Highlighting your ability to stay calm under pressure will definitely impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the North Star family.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about connecting with customers, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! When crafting your application, ensure it's well-structured and free of errors. This shows us that you’re organised and take pride in your work.
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've handled customer enquiries or resolved issues in the past. This will help us see your proactive approach and ability to work under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at North Star Housing Group
✨Know the Company
Before your interview, take some time to research North Star. Understand their values, especially around equality, diversity, and inclusion. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Organisational Skills
Since the role requires high organisational efficiency, think of specific instances where you managed your workload effectively under pressure. Be ready to discuss how you prioritise tasks and maintain attention to detail, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows your enthusiasm and helps you gauge if North Star is the right fit for you.
