Summary:
We are seeking a dedicated Field Service Engineer to join our team in Manchester, specialising in the fast-moving consumer goods (FMCG) sector. This permanent, full-time role is crucial for ensuring the optimal performance of our equipment and systems at client sites. The successful candidate will play a key role in maintaining customer satisfaction through effective service delivery and technical support.
Responsibilities:
- Install, maintain, and repair equipment at customer locations to ensure optimal performance.
- Conduct regular inspections and preventative maintenance on machinery and systems.
- Provide technical support and training to customers on equipment usage and maintenance.
- Diagnose and troubleshoot equipment issues, providing timely solutions.
- Document service activities and maintain accurate records of work performed.
- Collaborate with the sales team to identify opportunities for service improvements and customer satisfaction.
- Stay updated on industry trends and advancements in technology relevant to FMCG.
Qualifications:
- A relevant technical qualification, such as a diploma in engineering or a related field.
- Proven experience in a field service role, preferably within the FMCG industry.
- Strong problem-solving skills and the ability to work independently.
- Excellent communication and interpersonal skills to interact effectively with clients.
- A valid UK driving licence and willingness to travel to client sites as required.
- Basic knowledge of electrical and mechanical systems.
