At a Glance
- Tasks: Assist with IT queries and support users with Microsoft tech like O365 and SharePoint.
- Company: Dynamic IT firm in Glasgow with a focus on customer service.
- Benefits: Gain valuable experience, training, and potential for extension after two months.
- Other info: Work onsite in Glasgow with a supportive team and great learning opportunities.
- Why this job: Kickstart your IT career while helping others solve tech issues every day.
- Qualifications: Experience in IT Help Desk and a customer-focused attitude are essential.
The predicted salary is between 12 - 15 € per hour.
This is a two-month temp assignment (possible extension) working on the Service / Help Desk at an IT firm in Glasgow. Start ASAP.
To be considered you must have experience working on an IT Help or Service Desk, managing a high volume of inbound technical queries, experience of supporting Users with Microsoft Modern Workplace tech e.g. O365 issues, SharePoint, and ideally some understanding of servers, cloud etc.
- Answer inbound calls from internal and external clients
- Route calls through to the right engineer or technical specialist
- Raise tickets on the system
- Escalate urgent tickets
- Keep clients informed on progress of their ticket or query
- Manage email inboxes
Some Help or Service Desk or IT / ICT experience is needed, and you'll be given training and support from day one. As important is a logical, calm and diplomatic manner, and a customer-centric approach to your work.
You must have the right to work in the UK, be able to provide references and be able to work onsite in Glasgow 5 days per week.
IT Help Desk Assistant employer: North Star Consulting
Join our dynamic IT firm in Glasgow as an IT Help Desk Assistant, where you'll be part of a supportive team dedicated to delivering exceptional service. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering training from day one to enhance your skills in managing technical queries. With a focus on employee well-being and a customer-centric approach, we provide a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in help desks. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for the interview by brushing up on common IT Help Desk scenarios. Think about how you’d handle high-volume queries and tricky situations with clients. We want you to show off that calm and diplomatic manner!
✨Tip Number 3
Don’t forget to highlight your experience with Microsoft Modern Workplace tech during interviews. Talk about specific issues you've resolved with O365 or SharePoint to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals ready to jump into the IT world.
We think you need these skills to ace IT Help Desk Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT Help or Service Desk roles. We want to see how you've managed technical queries and supported users, especially with Microsoft Modern Workplace tech like O365 and SharePoint.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role. Mention your customer-centric approach and how you handle high volumes of inbound queries with a calm and diplomatic manner.
Showcase Relevant Experience:In your application, be specific about your previous roles. If you've raised tickets, escalated urgent issues, or managed email inboxes, let us know! We love seeing concrete examples of your skills in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at North Star Consulting
✨Know Your Tech
Brush up on your knowledge of Microsoft Modern Workplace tools like O365 and SharePoint. Be ready to discuss any past experiences you've had with these technologies, as well as any challenges you faced and how you resolved them.
✨Demonstrate Your Customer Service Skills
Since this role is all about helping users, think of examples where you've successfully managed high volumes of queries. Prepare to share how you kept clients informed and escalated urgent issues, showcasing your calm and diplomatic approach.
✨Practice Common Scenarios
Anticipate typical scenarios you might encounter on the Help Desk. For instance, how would you handle a frustrated user? Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, the types of tickets you'll be handling, or how success is measured in the role. It shows your genuine interest and helps you assess if the company is the right fit for you.
