At a Glance
- Tasks: Assist with IT queries, manage tickets, and support users with Microsoft tech.
- Company: Dynamic IT firm in Glasgow with a supportive team environment.
- Benefits: Gain valuable experience, training, and potential for extension.
- Other info: Onsite role with opportunities for growth and learning.
- Why this job: Kickstart your IT career while helping others solve tech issues.
- Qualifications: Experience in IT Help Desk and a customer-focused attitude.
The predicted salary is between 12 - 15 € per hour.
This is a two-month temp assignment (possible extension) working on the Service / Help Desk at an IT firm in Glasgow. Start ASAP.
To be considered you must have experience working on an IT Help or Service Desk, managing a high volume of inbound technical queries, experience of supporting Users with Microsoft Modern Workplace tech e.g. O365 issues, SharePoint, and ideally some understanding of servers, cloud etc.
- Answer inbound calls from internal and external clients
- Route calls through to the right engineer or technical specialist
- Raise tickets on the system
- Escalate urgent tickets
- Keep clients informed on progress of their ticket or query
- Manage email inboxes
Some Help or Service Desk or IT / ICT experience is needed, and you'll be given training and support from day one. As important is a logical, calm and diplomatic manner, and a customer-centric approach to your work.
You must have the right to work in the UK, be able to provide references and be able to work onsite in Glasgow 5 days per week.
IT Help Desk Assistant in Glasgow employer: North Star Consulting
Join our dynamic IT firm in Glasgow as an IT Help Desk Assistant, where you'll be part of a supportive team dedicated to delivering exceptional service. We pride ourselves on fostering a collaborative work culture that encourages professional growth and offers comprehensive training from day one. With a focus on employee well-being and a commitment to innovation, we provide a rewarding environment for those looking to advance their careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk Assistant in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in help desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT Help Desk scenarios. Think about how you’d handle high-volume queries and tricky tech issues. We want you to shine when they ask about your experience with O365 or SharePoint!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've kept clients informed and managed their expectations. Remember, a calm and diplomatic approach goes a long way in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to jump into the IT world.
We think you need these skills to ace IT Help Desk Assistant in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT Help or Service Desk roles. We want to see how you've managed technical queries and supported users, especially with Microsoft Modern Workplace tech like O365 and SharePoint.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role. Mention your customer-centric approach and how you handle high volumes of calls and emails with a calm and diplomatic manner.
Show Off Your Technical Skills:Don’t forget to mention any relevant technical skills you have, like understanding servers or cloud technologies. We love seeing candidates who are eager to learn and grow in their IT knowledge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at North Star Consulting
✨Know Your Tech
Brush up on your knowledge of Microsoft Modern Workplace tools like O365 and SharePoint. Be ready to discuss any past experiences you've had with these technologies, as well as how you’ve handled technical queries in the past.
✨Demonstrate Your Customer Service Skills
Since this role is all about helping users, think of examples where you've provided excellent customer service. Prepare to share how you managed difficult situations or resolved issues while keeping a calm and diplomatic approach.
✨Practice Call Scenarios
Consider role-playing some common help desk scenarios with a friend. This will help you get comfortable with answering calls, routing queries, and raising tickets, which are key parts of the job.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team structure or what a typical day looks like for an IT Help Desk Assistant.
