Administrator in Stoke-on-Trent

The closing date is 05 February 2026. North Staffordshire Combined Healthcare are looking to recruit a fixed term, part time (22.5 hours per week, 9am-5pm Tuesday to Thursday), Band 3 Administrator to cover maternity leave to support the Staffordshire and Stoke on Trent NHS Talking Therapies Service based at the Hope Centre in Hanley.

You will be part of a team responsible for providing an efficient administrative service across the NHS Talking Therapies Service, providing seamless customer service to both internal and external customers. The role will work flexibly across the Portfolio, while holding a primary assignment. The role involves working with Talking Therapies clinicians, telephone and face to face contact with clients.

The Staffordshire and Stoke-on-Trent NHS Talking Therapies Service is an innovative primary care mental health service. We provide a range of evidence based treatments for people with common mental health problems in primary care, focusing on anxiety disorders and depression. We are proud of our very friendly and inclusive team, which covers the whole of Staffordshire and Stoke-on-Trent and we are committed to promoting the wellbeing of our staff, as well as our clients.

A part time fixed term vacancy has arisen to cover maternity leave within our service for a skilled and motivated person able to work in a very busy admin team supporting the service. Ideally you will have experience of working in a health care setting and be familiar with a range of software packages. The role involves extensive telephone work with professionals and clients, therefore you will have good communication skills.

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care. We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045. As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

• To be the first point of contact for clients, carers, GPs, identifying urgent calls and prioritising responses.
• Dealing with enquiries which may at times be of a distressing nature and require sensitive handling.
• Take and process a high volume of self-referrals over the telephone.
• Contact service users to arrange assessment and treatment appointments on behalf of the Therapists.
• Respond to service users and referrers.
• Support the clinical lead in monitoring and reporting on caseload activity.
• Support the clinical lead by producing reports/documents from different software applications.
• Plan and prioritise work ensuring targets are achieved and monitored.
• Initiate and respond to correspondence/e-mail.
• Obtain, organise and monitor supplies in line with Trust policy.
• Arrange and prepare for meetings, including minute taking.
• Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing.
• Act in accordance of the Data Protection Act 1998.
• Undertake other duties appropriate to the role as allocated by the line manager.
• To liaise closely with the Band 4 senior administrator regarding role and service development and to seek clarity and guidance on administrative processes.
• Provide advice, or demonstrate own activities or workplace routines to new or less experienced employees in own work area.

Qualifications
Good Basic Education to Include English Language
NVQ3 ECDL RSA II

Experience
Experience of working in a busy office environment
Experience of telephone contact with service users

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.