Technical Programme Lead

Overview

North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice.

Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.

The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways.

Responsibilities

ROLE SUMMARY:

The Technical Programme Lead (TPL) is responsible for owning and delivering all aspects of technical solution delivery for North key customers in the City of London. The TPL plays a key role in delivering the company’s safety and security technology solutions and services working with North Technical Consultants to ensure customer objectives are met and exceeded.

Their primary objective is to ensure that projects are completed efficiently, within budget, and according to specified deadlines, overseeing all aspects of a project, from initiation to closure, and serve as the main point of contact for stakeholders and team members.

This role will report to the Operations Director – Public Services and include a programme of training and development to assist the individual as required, but also with a view to future progression and succession planning.

KEY RESPONSIBILITIES:

Project Planning and Initiation:

• Work with the customer and North team to develop solutions to address customer challenges.
• Define project scope, objectives, and deliverables in collaboration with stakeholders.
• Develop project plans, timelines, and schedules using appropriate project management tools and methodologies.
• Identify project resources, including personnel, budget, equipment, and materials required for successful project execution.
• Conduct project kick-off meetings to communicate project objectives, roles, and responsibilities to team members.

Resource Management:

• Allocate resources effectively to ensure project tasks are completed on time and within budget.
• Coordinate with department managers or resource managers to secure necessary personnel for project teams.
• Monitor resource utilization and adjust allocations as needed to address project requirements or constraints.

Risk Management:

• Identify potential risks and uncertainties that may impact project success.
• Develop risk management plans to mitigate and address identified risks.
• Regularly assess and monitor project risks throughout the project lifecycle, implementing contingency plans as necessary.

Communication and Stakeholder Management:

• Serve as the primary point of contact for all project-related communications.
• Facilitate effective communication between stakeholders, team members, and clients throughout the project lifecycle.
• Provide regular project updates, progress reports, and status briefings to stakeholders and senior management.

Quality Assurance:

• Establish quality standards and metrics for project deliverables.
• Monitor project progress and performance to ensure compliance with quality requirements.
• Conduct regular quality reviews and inspections to identify and address any deviations or deficiencies.

Budget and Cost Management:

• Develop project budgets and cost estimates, considering resource requirements, overhead costs, and other expenses.
• Monitor project expenditures and track against budget allocations.
• Identify cost-saving opportunities and implement measures to optimize project spending.
• Prepare and present monthly financial reports

Change Management:

• Manage changes to project scope, schedule, or objectives through formal change control processes.
• Assess the impact of proposed changes on project resources, timelines, and deliverables.
• Communicate changes to stakeholders and obtain necessary approvals before implementation.

Team Leadership and Motivation:

• Provide leadership and direction to project teams, fostering a collaborative and high-performance work environment.
• Set clear expectations for team members and establish accountability for project tasks and deliverables.
• Motivate and inspire team members to achieve project goals and overcome challenges.

Closure and Evaluation:

• Ensure successful project closure by completing all required deliverables and obtaining formal acceptance from stakeholders.
• Conduct post-project reviews and evaluations to assess project performance, identify lessons learned, and document best practices for future projects.
• Archive project documentation, including lessons learned, for future reference and knowledge sharing.

Site Management & Health & Safety

• Assume overall responsibility for effective site management, ensuring a safe and productive working environment.
• Act as or oversee the role of Principal Contractor under the Construction (Design and Management) Regulations (CDM) 2015, ensuring all duties are discharged effectively.
• Develop and enforce site-specific health and safety plans, method statements, and risk assessments.
• Manage temporary works requirements, including effective compound management and site logistics.
• Conduct regular site inspections and audits, addressing any non-compliance promptly.

Qualifications

SKILLS AND EXPERIENCE:

• Ideally qualified to diploma level
• Sound understanding of network infrastructure to underpin integrated security solutions including perimeter firewalls, core switches, distribution switches, and edge switches
• Experience working with virtual environments such as Microsoft Hyper-V/VMWare
• Experienced in implementing complex integrated security systems technologies e.g., Gallagher, Genetec, Lenel, Veracity, Milestone, etc.
• Experience with Enterprise Grade VMS and Access Control systems such as Genetec and Milestone

• Experience in integrating large security systems into one single pane of glass.

• APM, PRINCE2 or equivalent certification essential.
• Proven experience managing projects of varying complexity and size, preferably in a relevant industry or domain.
• Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
• Proficient in project management tools and software, such as Microsoft Project.
• Solid understanding of project management methodologies, such as Agile, Waterfall, or Hybrid approaches.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Analytical mindset with the ability to identify problems, evaluate options, and implement effective solutions.
• Knowledge of risk management, quality assurance, and change management principles and practices.
• Understanding of current legislation covering safety, health, environment, and quality standards and effective compliance, including industry specific knowledge areas.
• Adaptability and resilience to navigate through uncertainties, setbacks, and changing project requirements.
• Commitment to continuous learning and professional development in the field of project management.
• Genetec and Gallagher certification an advantage
• Enhanced DBS clearance (for working in public sector environments)
• NPPV3 or SC clearance may be required for work in some public sector environments.
• Full UK driving licence.

COMPANY VALUES:

• At North we embrace the following values:
• Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay at the forefront of our industry.
• Know Your Colleagues: We value collaboration, diversity, and mutual respect, fostering a workplace where everyone\’s contributions are recognized and celebrated.
• Know Your Customers: We are dedicated to understanding and exceeding our customers\’ expectations, delivering products/services that make a positive impact on their lives.
• Know How to Connect: Building meaningful connections is at the core of our success. We value open communication, teamwork, and relationships that go beyond the surface.

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