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For Companies At a Glance
- Tasks: Drive and support public transport services, ensuring quality customer care.
- Company: Join North Somerset Council, dedicated to community service and inclusivity.
- Benefits: Competitive salary, flexible hours, professional development, and wellbeing support.
- Why this job: Make a positive impact in your community while enjoying a supportive work environment.
- Qualifications: Clean driving licence and a passion for customer service.
- Other info: Opportunities for career growth and a vibrant team culture.
The predicted salary is between 20000 - 30000 £ per year.
About Us
North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The Role
We are seeking a dedicated and experienced Cat B - Driver (taxi licenced preferred but not essential) to join our Integrated Transport Solutions team, responsible for School Transport and public Demand Response Transport services. In this role, you will, under the direction of the Operations Lead Officer, undertake quality customer focused services that support the work of the Integrated Transport Unit (ITU) and other front-line services provided by North Somerset Council (NSC). These would typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers or public focused front-line services. We will require applicants to undertake training to become licenced taxi drivers. This would include a Taxi test with knowledge of the area, DBS enhanced certification, ability to pass a driver medical & driving assessment. All training and costs provided.
Key Responsibilities
- To ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
- To effectively deliver front line services to customers in accordance with a journey plan, timetable and/or a transportation manifest, in a timely manner with a customer focused professional approach.
- To report issues or client experiences at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
- To use the ICT equipment/systems, ticket machines provided to allow quality monitoring to be undertaken of the services provided.
- Have a good standard of general education required to demonstrate literacy and numeracy skills.
- Ability to take money or card payments.
- To position, collect and return council vehicles from multi point locations.
- Where appropriate, to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.
- To undertake a daily vehicle walk around check and report defects or damage.
- To report near miss or damage incurred in an accident.
- To maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.
- To maintain a valid taxi licence certificate in line with Integrated Transport Solutions.
- To maintain a valid enhanced DBS using the update service.
This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office and depot will be closing in 2026. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-Super-Mare or within North Somerset.
Work Style
This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way: 0 days in the office. Includes field workers who primarily work remotely. Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.
About You
We are looking for an individual who is passionate about public services & customer care who possesses the following skills and experience:
Essential Criteria
- Clean driving licence.
- Ability to hold or pass taxi licence requirements.
- Customer focused.
- Exceptional driving standards.
Desirable Criteria
- Taxi licence.
- Flexible working hours outside of normal working pattern.
What We Offer
At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.
- Competitive salary and benefits.
- Flexible working arrangements.
- Local Government Pension.
- Opportunities for professional development.
- Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
- Opportunity to purchase up to an additional 10 days annual leave each year.
- Dedicated in house Wellbeing Team.
- Salary sacrifice Cycle to Work and Electric Vehicle schemes.
Further details of our excellent rewards package can be found in our Benefits booklet.
How To Apply
If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.
Contact Information
For further information about the role, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: kris.peake@n-somerset.gov.uk
Important Information
As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role. This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
Interview Date
To be confirmed.
Please note we are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.
Equal Opportunities
At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.
We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.
Private Hire Taxi Driver (Front Line Delivery Officer) in Weston-super-Mare employer: North Somerset Council
Contact Detail:
North Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Hire Taxi Driver (Front Line Delivery Officer) in Weston-super-Mare
✨Tip Number 1
Get to know the area! As a Private Hire Taxi Driver, having a good grasp of local routes and landmarks will not only help you ace that taxi test but also impress your future employers. So, take some time to explore North Somerset and familiarise yourself with the best routes.
✨Tip Number 2
Practice your customer service skills! This role is all about providing quality service to the community. Try role-playing different scenarios with friends or family to get comfortable handling various customer interactions. Remember, a friendly approach goes a long way!
✨Tip Number 3
Stay organised! Make sure you have all your documents in order, like your driving licence and any necessary certifications. Keeping everything neat and tidy will help you feel more prepared when it comes time for interviews or assessments.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, you'll be one step closer to joining our fantastic team at North Somerset Council!
We think you need these skills to ace Private Hire Taxi Driver (Front Line Delivery Officer) in Weston-super-Mare
Some tips for your application 🫡
Show Your Passion for Public Service: When you're writing your application, let your enthusiasm for public services and customer care shine through. We want to see how you can contribute to making a positive impact in our community!
Highlight Relevant Experience: Make sure to detail any previous driving or customer service experience you have. We’re looking for someone who can deliver quality services, so share examples that demonstrate your skills and commitment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain how you meet the essential criteria for the role. We appreciate applications that are easy to read and understand!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details correctly. Plus, it shows you’re keen on joining our team at North Somerset Council.
How to prepare for a job interview at North Somerset Council
✨Know Your Route
Familiarise yourself with the local area and key routes you might take as a taxi driver. This will not only help you pass the taxi test but also show your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this role is all about delivering quality services to the community.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how your skills align with the responsibilities listed. Highlight your ability to follow structured schedules and report issues effectively, as these are crucial for the role.
✨Be Ready for Practical Assessments
Since the role involves driving, be prepared for practical assessments during the interview process. Brush up on your driving skills and ensure your driving licence is up to date, as this will demonstrate your readiness for the position.