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- Tasks: Deliver hot meals and conduct welfare checks for clients in the community.
- Company: Join North Somerset Council, dedicated to serving and supporting our local community.
- Benefits: Enjoy flexible working hours, competitive salary, and opportunities for professional development.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: A valid Class B driving licence and a caring attitude are essential; training provided.
- Other info: Work with a passionate team and contribute to a vital community service.
The predicted salary is between 24000 - 36000 £ per year.
About Us
North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The Role
Community Meals is a hot meals service provided by North Somerset Council to people within North Somerset who have difficulty in preparing and cooking hot meals. We are looking to employ a flexible driver who are as passionate about our service as we. Community Meals drivers are more than a delivery person, they are in some instances the only contact our clients have with another person during their day. As part of the delivery service you will complete a welfare check, for example ensuring that the person is warm during winter months, or has sufficient drinks in warmer weather, reporting any concerns to the Business Support Team. We deliver our service for 363 days of the year, which includes weekends and Bank Holidays, pausing on Christmas Day and New Years Day. We currently have 2 kitchens, so you may drive from our Castlewood Kitchen based in Clevedon, or our Weston kitchen based in Worle Where a Council vehicle is used, to undertake vehicle safety checks and routines, reporting incidents as required in accordance with North Somerset operational policies
Key Responsibilities
- To ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
- To effectively deliver community meals services to our clients in accordance with a journey plan, timetable and/or a delivery manifest, in a timely manner and with a person focused approach.
- To undertake client welfare checks at each visit in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
- Where a Council vehicle is used,to position, collect and return the vehicle from multi point locations.
- To maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.
This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
Valid driving licence
This position is currently based at our Castlewood, Clevedon @ Worle kitchens. Please be advised that Castlewood will be closed by September 2025. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-Super-Mare or within North Somerset.
Work Style
As a Community Meals delivery officer your working style falls into the mobile working category.
About You
We are looking for caring, compassionate individuals to work in a front facing person focused service within the Community Meals Team. You should be confident in working independently but also a keen team player. Being a clear and strong communicator that offers experience and understanding of supporting people who are older and / or disabled will be beneficial to the role. We are keen to invite interest that can demonstrate transferable skills within your career to date although full training and continuous professional development is offered.
Under the direction of the Lead Driver and / or Community Meals Team Manager, to deliver high quality customer focused services that supports the work of this service.,. Duties will typically include delivering hot and cold meals within a prearranged, structured schedule to clients, where needed, plating meals and ensuring a hot / cold drink is available; in addition, checking that the person is well, and reporting any concerns in line with North Somerset procedures. Where a Council vehicle is used, operating fleet vehicles and taking them into the garage as part of a scheduled service plan. Use of own vehicle is supported subject to checks, and a mileage allowance will be paid in line with North Somerset travel policy.
Successful applicants will be fully supported with training and shadowing opportunities as part of an induction and a be part of a dedicated staff team.
This position is subject to an enhanced Disclosure and Barring Service check.
A valid Class B driving licence is essential for this role.
What We Offer
At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.
We offer:
- Competitive salary and benefits
- Flexible working arrangements
- Local Government Pension
- Opportunities for professional development
- Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
- Opportunity to purchase up to an additional 10 day’s annual leave each year
- Dedicated in house Wellbeing Team
- Salary sacrifice Cycle to Work and Electric Vehicle schemes
Further details of our excellent rewards package can be found in our Benefits booklet.
How to Apply
If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.
Contact Information
For further information about the role, please contact Christine Ratcliffe, Community Meals Manager. christine.ratcliffe@n-somerset.gov.uk
Important Information
As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.
Interview Date: TBC
Please note:
We are currently only able to accept applications from candidates who have full permission to work in the UK.
Equal Opportunities
At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.
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Weekend Community Meals Delivery Officers employer: North Somerset Council
Contact Detail:
North Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Community Meals Delivery Officers
✨Tip Number 1
Familiarise yourself with North Somerset Council's values and mission. Understanding their commitment to community service will help you align your passion for helping others with their goals during any discussions or interviews.
✨Tip Number 2
Highlight any previous experience you have in customer service or community work. Being able to demonstrate your ability to connect with clients, especially the elderly or disabled, will show that you are a great fit for this role.
✨Tip Number 3
Prepare to discuss your driving experience and knowledge of vehicle safety checks. Since this role involves using a council vehicle, showcasing your reliability and responsibility as a driver will be crucial.
✨Tip Number 4
Be ready to share examples of how you've handled challenging situations or provided support to individuals in need. This will demonstrate your compassion and problem-solving skills, which are essential for the Community Meals Delivery Officer role.
We think you need these skills to ace Weekend Community Meals Delivery Officers
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight your relevant experience in delivering community services or working with vulnerable individuals.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the role. Emphasise any previous roles where you provided care or support, and include your driving experience, especially if you have a valid Class B licence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service. Mention specific examples of how you've positively impacted others and your commitment to providing high-quality service.
Highlight Communication Skills: Since this role involves interacting with clients, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated in previous roles, especially in challenging situations.
How to prepare for a job interview at North Somerset Council
✨Show Your Passion for Community Service
Make sure to express your enthusiasm for helping others during the interview. Highlight any previous experience you have in community service or working with vulnerable populations, as this role is all about making a positive impact on people's lives.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with clients regularly, it's crucial to showcase your communication skills. Be prepared to discuss how you would approach conversations with clients, especially those who may be elderly or disabled, ensuring they feel comfortable and cared for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations, such as a client not answering the door or needing assistance. Think of examples from your past experiences that demonstrate your ability to remain calm and effective under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how you would manage your time effectively while delivering meals and conducting welfare checks, as well as your approach to vehicle safety checks if using a council vehicle.
