North Somerset Council is seeking an experienced Customer Services professional to lead a team responsible for customer service strategy, policies and training across the council. This senior role handles escalated complaints and works with the Chief Executive, councillors and MPs, while guiding service improvements.
The role requires strong communication, data analysis and the ability to deliver training, including via Teams, to raise standards and ensure consistent, high-quality customer care.
Senior Customer Services & Complaints Lead employer: North Somerset Council
North Somerset Council is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that prioritises the voices of children, young people, and families. With a strong commitment to employee development and growth opportunities, staff are empowered to make a meaningful impact in safeguarding practices while enjoying the benefits of a supportive community in a vibrant location. Join us to be part of a team that values your contributions and champions positive change.
