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For Companies At a Glance
- Tasks: Drive and support public transport services, ensuring quality customer care.
- Company: Join North Somerset Council, dedicated to community service and inclusivity.
- Benefits: Competitive salary, flexible hours, local government pension, and professional development opportunities.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Clean driving licence and a passion for customer service.
- Other info: Dynamic work environment with remote options and supportive staff groups.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About Us
North Somerset Council is committed to providing high‑quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The Role
We are seeking a dedicated and experienced Cat B - Driver (taxi licenced preferred but not essential) to join our Integrated Transport Solutions team, responsible for School Transport and public Demand Response Transport services. In this role, you will, under the direction of the Operations Lead Officer, undertake quality customer focused services that support the work of the Integrated Transport Unit (ITU) and other front‑line services provided by North Somerset Council (NSC). These typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers, or public focused front‑line services.
We will require applicants to undertake training to become licenced taxi drivers. This will include a Taxi test with knowledge of the area, DBS enhanced certification, ability to pass a driver medical & driving assessment. All training and costs provided.
Key Responsibilities
- To ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
- To effectively deliver front line services to customers in accordance with a journey plan, timetable and/or a transportation manifest, in a timely manner with a customer focused professional approach.
- To report issues or client experiences at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
- To use the ICT equipment/systems, ticket machines provided to allow quality monitoring to be undertaken of the services provided.
- Have a good standard of general education required to demonstrate literacy and numeracy skills.
- Ability to take money or card payments.
- To position, collect and return council vehicles from multi‑point locations.
- Where appropriate, to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.
- To undertake a daily vehicle, walk‑around check and report defects or damage.
- To report near miss or damage incurred in an accident.
- To maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.
- To maintain a valid taxi licence certificate in line with Integrated Transport Solutions.
- To maintain a valid enhanced DBS using the update service.
This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office and depot will be closing in 2026. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston‑Super‑Mare or within North Somerset.
Work Style
0 days in the office. Includes field workers who primarily work remotely. Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.
About You
We are looking for an individual who is passionate about public services & customer care and possesses the following skills and experience:
Essential Criteria
- Clean driving licence.
- Ability to hold or pass taxi licence requirements customer focused.
- Exceptional driving standards.
Desirable Criteria
- Taxi licence.
- Flexible working hours outside of normal working pattern.
What We Offer
At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.
- Competitive salary and benefits.
- Flexible working arrangements.
- Local Government Pension.
- Opportunities for professional development.
- Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
- Opportunity to purchase up to an additional 10 days annual leave each year.
- Dedicated in‑house Wellbeing Team.
- Salary sacrifice Cycle to Work and Electric Vehicle schemes.
Further details of our excellent rewards package can be found in our Benefits booklet.
How To Apply
If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.
Contact Information
For further information about the role, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: kris.peake@n-somerset.gov.uk
Important Information
As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.
Interview Date: Week commencing 12 January 2026
Front Line Delivery Officer employer: North Somerset Council
Contact Detail:
North Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Line Delivery Officer
✨Tip Number 1
Get to know the company! Research North Somerset Council and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and driving standards. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've provided excellent customer service in the past. This will demonstrate your commitment to the role and the community.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from other candidates.
We think you need these skills to ace Front Line Delivery Officer
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for public services and customer care shine through. We want to see that you genuinely care about making a positive impact in our community!
Tailor Your Application: Make sure to highlight how your skills and experiences align with the essential criteria listed in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Apply Online: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super simple to do!
How to prepare for a job interview at North Somerset Council
✨Know Your Role
Familiarise yourself with the responsibilities of a Front Line Delivery Officer. Understand the importance of customer service and how it impacts the community. Be ready to discuss how your experience aligns with the role, especially in delivering quality services.
✨Demonstrate Your Driving Skills
Since driving is a key part of this job, be prepared to talk about your driving experience. If you have a clean driving licence or any relevant taxi experience, highlight that. Mention any training you've undertaken that relates to driving standards or customer safety.
✨Show Your Commitment to Customer Care
This role is all about providing excellent customer service. Think of examples from your past where you went above and beyond for customers. Be ready to explain how you would handle difficult situations or complaints while maintaining professionalism.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and the council. You might ask about the training process for becoming a licensed taxi driver or how the team collaborates on daily operations.
