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For Companies At a Glance
- Tasks: Lead and support a team in delivering high-quality transport services.
- Company: Join North Somerset Council, dedicated to community and inclusivity.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Other info: Be part of a diverse team with excellent career growth potential.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Strong leadership, communication skills, and a valid PCV licence required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About Us
North Somerset Council is committed to providing high‑quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The Role
- Operational Leadership & Team Management
- Oversee, support, and motivate a team of Front‑Line Delivery Officers
- Ensure daily work instructions are acknowledged and operational readiness is achieved
- Assist colleagues and customers by responding to queries promptly and effectively
- Provide driver resilience where required, with agreement from the Principal Transport Planning Officer
- Training & Development
- Train new drivers on company policies, procedures, safety protocols and operational standards
- Support ongoing staff development and ensure consistent delivery of high‑quality services
- Daily Operations & Service Delivery
- Oversee daily operational processes for Demand Responsive Transport, Public Transport and Home‑to‑School Transport services
- Coordinate transport operations, ensuring adequate staffing and vehicle resources are available
- Create a weekly ROTA and distribute to staff
- Monitor and alert management to operational risks or resourcing issues
- Deliver transport services in line with journey plans, timetables and delivery manifests, maintaining a strong customer‑focused approach
- Provide cover for staff when required
- Coordination, Routing & Compliance
- Manage operational routing and re‑routing during service disruptions
- Address and resolve service complaints and incidents
- Ensure vehicles, equipment and staff are compliant with relevant safety and operational standards
- Conduct daily lone worker check‑ins and manage health and safety concerns
- Administration & Reporting
- Facilitate daily administrative processes including annual leave submissions, equipment maintenance, uniform management, cash handling, claims processing and fleet checks
- Ensure accurate signing‑in and submission of cash takings
- Use ICT systems to support quality monitoring and operational reporting
- Provide daily and weekly KPI reports to the Principal Lead
- Licensing & Compliance
- Maintain a current and valid PCV driving licence and ensure it is available for routine checks
- Undertake training to obtain a local private hire taxi licence
This position is currently based at our Castlewood offices in Clevedon. The office and depot will be closing in 2027. Consultation is underway to determine the new location for colleagues based in Castlewood, which may be at Weston‑Super‑Mare or within North Somerset.
As part of the recruitment process, applicants will be required to undertake an operational assessment before progressing to interview.
Work Style
This role falls into the category of Flexible Worker which means you can expect to work in the following way: Office based and transport driver cover.
About You
We are looking for caring, compassionate individuals to work for a front facing and customer focused service within the Integrated Transport Unit (ITU). You should be confident in working independently but also a keen team player. Being a clear and strong communicator that offers experience and understanding of supporting vulnerable people will be beneficial to the role. We are keen to invite interest that can demonstrate transferable skills within your career to date although full training and continuous professional development is offered. You will be required to give clear instruction and oversee operational activities working within existing procedures and routines with limited supervision. Under the direction of the Principal Operations Lead, you will deliver high quality customer focused services that support the work of the ITU, which includes such services as Home to School, Demand Response and Public Transport. Successful applicants will be fully supported with training and shadowing opportunities as part of an induction and a be part of a dedicated staff team. A flexible working approach will be required, across both Clevedon and Weston‑Super‑Mare sites.
Key points
- Strong leadership and communication skills
- Can remain calm, organised, and solution‑focused in a dynamic environment
- Has experience in transport operations or a related field
- Understands the importance of safety, compliance and excellent customer service
- Is confident using ICT systems to support operational delivery and reporting
- Holds a valid PCV licence
This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
What We Offer
At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.
Benefits
- Competitive salary and benefits
- Flexible working arrangements
- Local Government Pension
- Opportunities for professional development
- Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
- Opportunity to purchase up to an additional 10 days annual leave each year
- Dedicated in‑house Wellbeing Team
- Salary sacrifice Cycle to Work and Electric Vehicle schemes
Further Information
Further details of our excellent rewards package can be found in our Benefits booklet.
Transport Operations Officer in England employer: North Somerset Council
Contact Detail:
North Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Operations Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in the transport operations field, especially those connected to North Somerset Council. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for that operational assessment! Brush up on your knowledge of transport operations and safety protocols. Practising common scenarios can help you shine when it counts.
✨Tip Number 3
Show off your leadership skills! During interviews, share examples of how you've motivated teams or handled challenges. We want to see that you can keep calm and organised in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Transport Operations Officer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Transport Operations Officer. We want to see how you can contribute to our mission of providing high-quality services to the community.
Showcase Your Communication Skills: Since this role involves a lot of interaction with both colleagues and customers, it's essential to demonstrate your strong communication skills in your written application. Let us know how you've effectively communicated in past roles!
Highlight Relevant Experience: If you've got experience in transport operations or related fields, make sure to bring that to the forefront. We love seeing how your background can help us maintain excellent service delivery and operational compliance.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through! A bit of warmth and authenticity can go a long way in making your application stand out. Remember to apply through our website for the best chance!
How to prepare for a job interview at North Somerset Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Transport Operations Officer. Familiarise yourself with operational processes, safety protocols, and customer service standards. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves overseeing a team, be prepared to discuss your leadership style. Think of examples where you've motivated a team or resolved conflicts. Highlighting your ability to support and develop others will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Transport operations can be unpredictable, so be ready to share how you've handled challenges in the past. Use specific examples to illustrate your calmness and solution-focused approach during disruptions or complaints. This will show that you can maintain high-quality service under pressure.
✨Be Customer-Focused
This role is all about providing excellent service to the community. Prepare to discuss how you've prioritised customer needs in previous roles. Emphasising your experience with vulnerable individuals and your commitment to inclusivity will align perfectly with the council's values.