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For Companies At a Glance
- Tasks: Drive and support public transport services, ensuring quality customer care.
- Company: Join North Somerset Council, dedicated to community service and inclusivity.
- Benefits: Competitive salary, flexible hours, local government pension, and professional development opportunities.
- Why this job: Make a positive impact in your community while enjoying a supportive work environment.
- Qualifications: Clean driving licence and a passion for customer service.
- Other info: Join inclusive staff groups and access wellbeing support.
The predicted salary is between 24000 - 36000 £ per year.
About Us
North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The Role
We are seeking a dedicated and experienced Cat B - Driver (taxi licenced preferred but not essential) to join our Integrated Transport Solutions team, responsible for School Transport and public Demand Response Transport services.
In this role, you will; under the direction of the Operations Lead Officer, undertake quality customer focused services that support the work of the Integrated Transport Unit (ITU) and other front-line services provided by North Somerset Council (NSC). These would typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers, or public focused front-line services.
We will require applicants to undertake training to become licenced taxi drivers. This would include a Taxi test with knowledge of the area, DBS enhanced certification, ability to pass a driver medical & driving assessment. All training and costs provided.
Key Responsibilities
- To ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
- To effectively deliver front line services to customers in accordance with a journey plan, timetable and/or a transportation manifest, in a timely manner with a customer focused professional approach.
- To report issues or client experiences at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
- To use the ICT equipment/systems, ticket machines provided to allow quality monitoring to be undertaken of the services provided.
- Have a good standard of general education required to demonstrate literacy and numeracy skills.
- Ability to take money or card payments.
- To position, collect and return council vehicles from multi point locations.
- Where appropriate, to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.
- To undertake a daily vehicle, walk around check and report defects or damage.
- To report near miss or damage incurred in an accident.
- To maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.
- To maintain a valid taxi licence certificate in line with Integrated Transport Solutions.
- To maintain a valid enhanced DBS using the update service.
Work Style
This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:
- 0 day in the office.
- Includes field workers who primarily work remotely.
- Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.
About You
We are looking for an individual who is passionate about public services & customer care who possesses the following skills and experience:
Essential Criteria
- Clean driving licence.
- Ability to hold or pass taxi licence requirements.
- Customer focused.
- Exceptional driving standards.
Desirable Criteria
- Taxi licence.
- Flexible working hours outside of normal working pattern.
What We Offer
At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.
- Competitive salary and benefits.
- Flexible working arrangements.
- Local Government Pension.
- Opportunities for professional development.
- Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
- Opportunity to purchase up to an additional 10 days annual leave each year.
- Dedicated in house Wellbeing Team.
- Salary sacrifice Cycle to Work and Electric Vehicle schemes.
Further details of our excellent rewards package can be found in our Benefits booklet.
How To Apply
If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.
Contact Information
For further information about the role, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: kris.peake@n-somerset.gov.uk
Important Information
As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.
Interview Date: Week commencing 12 January 2026
Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.
Equal Opportunities
At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.
We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.
Front Line Delivery Officer in Clevedon employer: North Somerset Council
Contact Detail:
North Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Line Delivery Officer in Clevedon
✨Tip Number 1
Get to know the company! Research North Somerset Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact in the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and driving standards. Think of examples from your past experiences that highlight your skills and how they align with the role of a Front Line Delivery Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at North Somerset Council.
We think you need these skills to ace Front Line Delivery Officer in Clevedon
Some tips for your application 🫡
Show Your Passion for Public Service: When you're writing your application, let your enthusiasm for public services and customer care shine through. We want to see how you can contribute to making a positive impact in our community!
Tailor Your Application: Make sure to customise your application to highlight how you meet the essential criteria listed in the job description. We love seeing candidates who take the time to connect their skills and experiences directly to what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure it reaches us directly. Plus, you'll find all the details you need to complete your application smoothly.
How to prepare for a job interview at North Somerset Council
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Front Line Delivery Officer. Familiarise yourself with the Integrated Transport Solutions team and how they operate. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Customer Care Skills
Since this role is all about providing quality customer-focused services, think of examples from your past experiences where you excelled in customer care. Be ready to discuss how you handled difficult situations or went the extra mile for a customer.
✨Demonstrate Driving Competence
As a driver, it's crucial to highlight your driving skills and any relevant qualifications. If you have a clean driving licence or experience with taxi driving, mention it! Also, be prepared to discuss how you ensure safety and compliance while on the road.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for becoming a licensed taxi driver or how the team collaborates on daily operations. This shows your enthusiasm for the position and helps you gauge if the role is right for you.
