At a Glance
- Tasks: Lead transformative healthcare initiatives to improve patient care and community health.
- Company: Join a forward-thinking Primary Care Network dedicated to enhancing local healthcare services.
- Benefits: Enjoy NHS pension, generous leave, and a supportive work environment.
- Other info: Opportunity for professional growth in a collaborative and dynamic setting.
- Why this job: Make a real difference in community health while developing your leadership skills.
- Qualifications: Masters degree and experience in project management and leadership required.
The predicted salary is between 37035 - 45265 £ per year.
North Sedgemoor Primary Care Network is based in North Sedgemoor supporting four GP practices across a patient population of approximately 50,000. This innovative forward-thinking PCN has decided to work together collaboratively with Somerset Foundation Trust to improve the quality of services and provision for their patients.
The Neighbourhood Transformation Manager will work alongside the PCN Manager, Clinical Director and Neighbourhood Development Manager to achieve success in line with the PCN Network Contract DES and wider neighbourhood priorities. The post holder will provide senior strategic leadership for the design, mobilisation, implementation and evaluation of North Sedgemoor neighbourhood transformation, with an initial portfolio focus on frailty and joined-up care.
The postholder is accountable through the agreed PCN and Somerset NHS Foundation Trust governance arrangements for translating neighbourhood strategy into sustainable integrated services, operating models, pathways, workforce arrangements, performance measures and improvement programmes across organisational and professional boundaries. Working with PCN, NHS, local authority, voluntary, community and social enterprise partners, the postholder will exercise a high degree of autonomy in leading complex transformation, resolving barriers to implementation and providing assurance regarding delivery, quality, risk, resources, benefits and population outcomes.
Main duties of the job:
- Lead a portfolio of interdependent neighbourhood transformation, with initial responsibility for frailty and joined-up care and the flexibility to lead further agreed neighbourhood priorities.
- The post holder's immediate priority would be to translate the emerging neighbourhood frailty model into reliable day-to-day delivery across primary care, community services and wider neighbourhood partners.
- Enable PCN, SFT, local authority, VCSE and other neighbourhood partners to work as one neighbourhood system to design, implement, measure and continuously improve a proactive, personalised model of care for people living with moderate and severe frailty.
- Create mechanisms for local people and communities to contribute to and shape the design and delivery of local services.
About us:
North Sedgemoor PCN is a collaboration of four GP practices caring for around 50,000 across Burnham on Sea, Berrow, Highbridge, Cheddar, Brent and Axbridge. We are clinically led and community focused, with a strong track record of working together to improve services for our population.
Our Vision is to be an exemplar PCN in Somerset by creating an environment/community where people (patients) living in and working for the PCN can flourish. Our Mission is to move to a proactive, anticipatory model that supports patients to live longer healthier lives that supports the sustainability of Primary Care by reducing demand for urgent care.
We offer a supportive, professional environment where you will be able to develop your skills further, share learning with colleagues, and play a key role in shaping the quality of prescribing across the network. You will also benefit from NHS pension, generous annual leave, wellbeing resources and the opportunity to work in a team where your contribution is recognised and valued.
Job responsibilities:
- Responsible for the frailty delivery crossing organisational and professional boundaries; no single organisation can implement the model alone.
- Translation of agreed principles and workshop outputs into operational pathways, workflows, measures and accountabilities.
- Lead on sustainable neighbourhood working, depending on relationships, trust and shared problem-solving.
- Build stronger neighbourhood capability, rather than creating dependency on a project manager.
- Demonstrate successful cross-organisational or system transformation experience.
- Influence senior and frontline stakeholders without relying on positional authority.
- Possess strong evidence of relationship building, facilitation and managing competing perspectives.
- Understand primary care and community health service delivery and translate this into neighbourhood-level strategy concepts.
- Have practical quality improvement capability, not solely theoretical knowledge.
- Translate strategy and service-design concepts into operational workflows and complex delivery plans.
- Identify, interpret and critically appraise national, ICS, place and organisational policy and guidance.
- Analyse and synthesise complex quantitative and qualitative information from multiple organisations.
- Lead engagement and consultation to ensure human-centred design, co-production and the value of lived experience are incorporated in transformation design.
- Design and facilitate effective multidisciplinary improvement forums and Obeya-style reviews.
- Champion personalised care and the contribution of carers, communities and VCSE organisations.
- Manage programme risks, dependencies, governance and escalation proportionately.
- Communicate highly complex, sensitive and sometimes contentious information clearly to boards, teams and communities.
- Use advanced influencing, negotiation, facilitation and conflict-resolution skills to secure agreement between partner organisations.
- Define, report and track data to optimize health innovation.
- Enhance the capacity of primary care and integrated neighbourhood care through the identification of digital workflows.
- Use data enabled care to drive forwards the shift to more preventative care.
- Effectively articulate how the role would make itself progressively less central as neighbourhood capability matures.
- Provide line management and professional development for designated SFT or PCN staff.
- Identify and reveal financial or resource barriers for transformation proposals.
Autonomy & Decision-Making:
Work autonomously within broad strategic and governance parameters, interpreting national, system and organisational policy for application across the North Sedgemoor neighbourhood. Determine the transformation approach, programme architecture, sequencing of work, improvement methodology and deployment of programme resources required to achieve agreed outcomes.
Safeguarding:
The post-holder to be aware of all current safeguarding policies which are available on our TeamNet portal.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Other responsibilities:
- Act at all times in an anti-discriminatory manner.
- Plan and respond to workload according to operational priorities.
- Support the delivery of these functions across wider locality areas where necessary.
- Undertake any training required to maintain competency including mandatory training.
- Contribute to, and work within a safe working environment.
- Identify and raise any clinical incidents to the senior leadership team.
Person Specification:
Qualifications:
- Masters degree or equivalent level of knowledge and relevant experience.
- Project management qualification or equivalent experience.
- Leadership qualification or equivalent experience.
Experience:
- Ability to influence without formal authority, align different organisational priorities and develop shared ownership.
- Strong interpersonal capability, emotional intelligence, psychological safety, conflict resolution and collaborative working.
- Experience taking service redesign from concept through mobilisation, implementation, adoption and sustainable business-as-usual.
- Strong grip on milestones, actions, dependencies, risks, resources, escalation and accountability.
- Practical competence in process mapping, driver diagrams, PDSA cycles, measurement for improvement and structured learning.
- Ability to use lived experience, observation, interviews, journey mapping and co-design with citizens and carers.
- Confident facilitation of multidisciplinary workshops, huddles, retrospectives, improvement meetings and Obeya-style reviews.
- Comfortable using population health data, segmentation, dashboards, outcome measures and qualitative intelligence.
- Understands workflow, referral routes, hand-offs, capacity, interfaces and failure demand across services.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Employer details:
Employer name: North Sedgemoor PCN
Address: Axbridge & Wedmore Medical Practice, The Surgery, Houlgate Way, Axbridge, Somerset BS26 2BJ, United Kingdom.
Neighbourhood Transformation Manager employer: North Sedgemoor PCN
North Sedgemoor PCN is an exceptional employer, offering a supportive and collaborative work environment for Clinical Pharmacists. With a focus on professional development, employees benefit from opportunities to enhance their skills while contributing to meaningful patient care across a diverse community. The organisation values autonomy and teamwork, ensuring that your contributions are recognised and appreciated, all while enjoying the benefits of NHS employment such as a generous pension scheme and annual leave.
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We think this is how you could land Neighbourhood Transformation Manager
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We think you need these skills to ace Neighbourhood Transformation Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at North Sedgemoor PCN.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at North Sedgemoor PCN. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at North Sedgemoor PCN
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research North Sedgemoor PCN’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
